"To preface, we’ve been coming to this coffee hut for almost 2 years. We’ve never really had issues, sometimes the drinks don’t taste the same quality as previous, but still enjoyable. The service is always good. Well, we got coffee a bit ago, our usual order of 2 ice rages. My partner goes to order his drink, and the barista doesn’t even let him finish his order before she closes the window. We thought maybe she was helping another customer and would come back to finish our order, but no. She had made the drink that he wasn’t able to specify what all he had wanted in it, just a basic ice rage with no additions. He also had to add my drink to the order after she asked for payment, because she didn’t give him any time at all to ask for anything else. I understand it’s the holidays, but we went in plenty of time before closing and it just seemed like we were rushed and didn’t get the drinks we wanted. They were also super watered down and don’t have much flavor. I love this place, but I don’t know when we’ll be back because this was a super disappointing experience, the worst we’ve had at this hut."

"Seems like the baristas aren't comfortable letting you know if they can't make something. We asked for something off of the online menu, the Biscoff Cookie Latte with Cold Foam. They said they could make it but we got an overly sweet latte that did not come with cold foam or biscoff cookie. I guess we got lucky lol. We where looking for a sweeter drink, but it just tasted like gas station coffee with too many sugar packets added. We also tried to get an iced espresso with almond milk topped with some sweet foam, but we ended up getting an iced americano with what seemed like unsweetened nonfat milk on the top. They even made sure a 16oz iced was okay, and i said sure a bigger cup is fine as long as there isn't any added water. As a barista it was a bit disappointing to see such an easy drink, just espresso over ice with some almond milk, messed up. I think if they let us know they didn't feel comfortable making these drinks, and to order something they make more often our experience would have been better. Instead they went in blind to do their best, which is pretty commendable, expect we did not get anything we enjoyed. PS these where booth ordered as 16ounces lol Update: The manager reached out to us because of our bad experince and offered us booth free drinks! We went back today and got some drinks that we enjoyed. I wouldn't say they where our favorites, but the way they went above and beyond to make sure we got something we liked was amazing, and I'm very greatful for that. It seems like their flavors are just generally more sugary or sweeter than we are used to, and we will take that into account next time we visit. Thanks for treating us Mocha Moose and we hope anyone who goes there gets treated the way we did! They are very sweet."

"Oh. My goodness, the lady was so nice, kind, and pretty!! I asked her what her favorite coffee is, and I said I want the largest one, she likes hers cold, and I do too!! It was soooo freaking good, a White Mocha with Caramel Bruleé and Salted Caramel with whip."

"Today my husband ordered two hot mocha’s, a breakfast bagel, and an ice rage. For a little under 40$ it was definitely a letdown. The breakfast bagel was a sloppy microwave sandwich and the mochas were like watered down hot chocolates. I’m a little confused on how this place got such high ratings."

"Normally I have good experiences here, but this time not so much. I got something completely different than what was ordered (I ordered strawberry dragon fruit Red Bull kicker w/ cream, and got something with lime?) it does not taste right, and is definitely not good, nor what I wanted. When I went back to talk to her about possibly remaking it correctly they were closed an hour early. Going to try and call tomorrow about getting a refund or even a partial refund."