"If you are looking for an authentic freshly made bagel, this is the spot. The bagel is crispy on the outside and chewy on the inside. You can tell the authenticity of a bagel when the bottom half of is crispy in every bite. This location offers bagels with quality ingredients with many schmears ( cream cheese) spreads. We tried the plain bagel with Jalapeno and cheddar cream cheese. The jalapeno added a little bite of heat and blended well with the cheese. We also tried their Blueberry Bagel and it packed with the flavor. The iced latte Nutella is delicious. It appears as a light blond coffee. As they say, looks are deceiving. This reminds me of an Iced Vietnamese Coffee made with espresso and condensed milk. The coffee is robust but not overpowering. The sweetness of the Nutella was just right. Friendly service with indoor and outdoor seating. It's a busy location and there is an option to order online to avoid long wait times."

"We came here mid-morning on a Thursday. There was a steady business. There is seating inside and a picnic table outside. We had no wait, ordered right away. The staff was friendly and quick. They answered questions and provided suggestions for orders easily. Try the seasonal pumpkin cream cheese- delicious!! We tried it on a plain bagel and a cinnamon sugar bagel. It was great! Bagels are served slightly warm, cut in half, and stuffed full of cream cheese. They are not skimpy on the cream cheese. I highly recommend giving them a try."

"HOOVER Location. The bagel itself was good but service was slow, they didn’t have what I wanted in stock (how do you not have something basic like strawberry cream cheese?), and they didn’t even prepare the bagel for me. Makes me wonder if this location is an afterthought, and whether it’ll last. In Hoover, it’s a commitment to get to this location during morning traffic but I wanted to support a local place. The single employee very slowly made the two orders ahead of me. That’s fine, but when I got to my car and opened my bag, it was the refrigerated bagel and a small cup of cream cheese. So I paid $8 after tip for ingredients I could’ve gotten from Publix. Salt to the wound—the amount of cream cheese was barely even enough to cover my bagel. Luckily it tasted good, at least…"

"I never do this, but my experience was so horrendous I had to. I placed an online order through their "business preferred" platform Clover at 9:16. I was told 15 minutes. I walk in around 10 minutes after, and it's not ready, no biggie I'm early. As I'm waiting, I watch several people come up, order, and get their food long before I would. Finally at 9:50, I get my food. Their business has coconut water available for online ordering, but they had no idea whay I was talking about so they gave me a water. I ordered two bagels. One turkey melt, one Lox. It took roughly 35 minutes to get my food. On top of that, I get to my car and pull out my melt. And there is a hair in the turkey melt. I understand being busy, and working in the food industry is incredble taxing. I am still a waitress, after all. But seriously? I work incredibly hard at my job to make sure every single guest has a great experience, and I would like to assume other businesses do as well. But they seriously dropped the ball. Attatched are images of my receipt, and the hair in question."

"I’m genuinely appalled as I visit for the second time. First time I was here, I didn’t look at the price and just paid. My usual order is: a bagel + cream cheese + a slice of tomato and cucumber. If you just get a bagel and cream cheese it appears it’s a little over $6. But add even one slice of tomato and you’re immediately charged $11 total, even if you don’t add eggs or anything else because it’s considered a “custom bagel”? That’s absolutely insane and makes no logical sense. A total rip off - surely, there should be a workaround. When I raised this, the cashier said it’d be $11 just for adding tomato to my bagel. That’s how you lose a customer. Edit: I drove to Crestline Bagel Company right after, asked how much a slice of tomato on my bagel would cost, and they said it’d be complimentary. $5.60 total. That’s how you do business and create long-term loyalty - by being reasonable!!!"