"I’m writing to express my frustration and disappointment with a recent order I placed for a special occasion, which was not fulfilled correctly and was handled very poorly when I came to pick it up. The order included both a custom cake and cookies, which I placed well in advance and provided all the necessary details for, including reference images. Unfortunately, when I arrived to pick it up, several major issues occurred. The cake did not resemble the image I provided. I was told the images I sent couldn’t be used or “blown up,” yet the cake had the same images on it—just not done properly. The decoration looked rushed and was not what I ordered.When I raised these concerns, the associate said they “aren’t perfect” and “not highly tech image designers,” which felt dismissive. I was told the only option was to wipe the cake clean and try again, but that it would still only be a “50/50 chance” of getting it right—and would take another 30–45 minutes. I had guests arriving in less than an hour, and this delay was not acceptable for an event that was carefully planned. On top of that, the cookies were handled carelessly. I had clearly stated they were going into treat bags, yet an employee insisted on placing them on cake paper, despite knowing the icing would smear. This is the first time I’ve had an issue with your store, but the lack of accountability and the unprofessional responses I received were extremely disappointing. I was told it was simply a “human mistake” and that I shouldn’t expect the result to look like the reference image—but that’s exactly why I provided images and placed the order ahead of time. Unfortunately, this experience has left a very negative impression, and I will not be returning. I expected much better, especially for a custom order intended for a special event."

"I cannot say enough good things about Pollman’s Bakery!!! They baked and decorated 3 cakes for our daughter’s wedding at the Battle House Hotel in Mobile: Brides cake, Grooms cake and Bridal Charm Pull cake. All 3 cakes were absolutely delicious and decorated perfectly!! Michelle helped us from start to finish in the most professional and pleasant way. From scheduling tastings, to helping us determine amounts of cake needed to helping us finalize the way we wanted our cakes decorated and flavors - she was with us every step of the way and made this such a pleasant and stress- free experience! Michelle is the best!! The staff at Pollmans also made our cakes with such expert skill - they made our fillings just as we asked and the traditional piping on our Brides Cake was perfection. Also, their fondant work for our Grooms cake (chef jacket) was perfection!! All of our wedding guests continue to ask me where the cakes were from- they could not get over how delicious and perfectly decorated they were!!! I have another daughter getting married in 2027….we live in Hattiesburg and we will be planning on ordering cakes and sending a driver to Mobile to pick them up for her wedding… that is just how good they are!! If I could give Michelle and the staff at Pollmans a 100 star review, I would!!! Outstanding!!!!!!"

"I am extremely happy with the service I received from the first email to payment for a recent baby shower. I placed my order from Arizona. My order consisted of a custom cake along with brownies, cookies and lemon bars. The cake was above my expectations! They asked for a copy of the baby shower invitation and they used the colors and style of the flowers to make a gorgeous cake. The piping and artwork was incredible! The brownies and cookies were very yummy but the star of the shower was definitely the cake. The lemon bars came in a very close second! I recommend this bakery and will definitely use them again. You will not be disappointed. A special thank you to Michelle for taking my order and being so helpful."

"I really wanted to like this place, loved the classic look of the building, I had heard some good things and came with high expectations, but I was left very disappointed. I left with 4 petit fours, a cupcake, and a slice of red velvet cake. The petit fours and the red velvet cake tasted strongly of some form of extract, possibly almond or vanilla, but they had that very strong alcohol taste that was very overpowering. The cupcake tasted just like what my mom made at all my birthdays growing up with a boxed mix and icing from Walmart, and I really do mean that it tasted exactly the same, even brought back memories. As great as that is, it is not what I was expecting from a bakery. I won't come here again sadly, I recommend Guncles bakery down the road, far better taste and surpasses expectation as a gluten-free bakery."

"My lovely friend Bailey works at Pollman's and she brought an array of goodies for a bridal party I was a part of. The savory scones were DELICIOUS. I had never heard of a savory scone before so I was the first to grab one up. She also brought a few different danishes and they were soo soo good. Huge thank you to Bailey for making and bringing yummy yummy treats for us!"