"I’m leaving this review because the lack of communication at Liger’s is a real problem. I sent an inquiry Wednesday and never received any response at all. I was asked by the manager to email & they “might” see if they could even do a simple cake that I had them make in the past. This isn’t the first time something like this has happened, which makes it even more frustrating. I was willing to give them another chance to see if anything changed. In the past, my order was completely lost and the cake wasn’t even prepared when I arrived to pick it up. That experience alone made me stop using Liger’s for years, and unfortunately, nothing seems to have changed. There was only one nice African American lady who offered to design a freshly baked cake since she saw how they didn’t have my birthday cake. The rest of the staff, assuming management had a stale attitude..as if I was bothering them. A bakery that handles time-sensitive orders needs a reliable system for responding to customers and keeping track of requests. Ignoring messages and losing orders is unacceptable. The products may be ok, but the customer service is consistently poor and I guess this recent encounter was my sign to NOT return"

"This bakery is not what it used to be. Originally from Montgomery, I have been a lifelong customer of Liger's. Their thumbprint cookies are my all time favorite. So much so that my dad ships me a box for every birthday and Christmas and I so look forward to them. My father just had spine surgery, is homebound at the moment, alone, and is turning 80 tomorrow. I called Liger's to ask if there was any way to have something delivered to him, even using a delivery service. He lives exactly one mile from the store. Well I can say this. I have NEVER been spoken to so rudely in my entire life. I was yelled at and hung up on with the phone slammed down "because it's two days before Thanksgiving" (well, it's actually three days before, but who's counting). I was politely trying to explain my situation and she said she didn't care what my situation was, she couldn't help me. Dumbfounded at being hung up on for no reason, I called back and got a gentleman. He was slightly more tolerable to talk to, but was also wholly uninterested in helping me, explained he had buzzers going off and kept repeating its two days before Thanksgiving. I said it was epically rude for the other employee to hang up on me - and he said well that's what I'm going to have to do, too. I told him that I guess I just learned something about Liger's. Then he, too, hung up. The call was less than two minutes. I get this is a busy season, but Liger's - you need to remember it's us loyal customers who keep you in business and you just lost a lifelong customer. I truly don't know how a business can interact with their customers this way and expect to stay in business. Kindness isn't difficult. If you are too busy baking to answer the phone, hire a kind employee to take calls. It would have taken nothing away to help a customer find a solution to a reasonable, common request. It's called customer service."

"always a hit! petit fours and sheet cake was delicious, beautiful and ready when discussed. calling to make an order was easy and the lady I spoke to was kind and knowledgeable. we added the flowers!"

"Ordered a dozen gingerbread cookies over a week in advance. Received a call one hour before pickup saying they couldn’t fulfill the order because they were out of shortening. No solution, no discount, and very little concern for the inconvenience. Disappointing customer service."

"I’ve had a birthday cake from here since I was 1. Not telling my age….😀My family gets cakes from for every birthday and holiday. Best cakes EVER!!!"