"We were rushed out at closing time after spending $115. Manager tried to make us leave before we had all of our food items (we agreed to have everything in to-go containers) saying everyone had to leave and he had to lock the door. They close at 3 now on Sunday and he did this at 3:05. He went to every table telling people they had to leave now. There were at least 12 people inside who had just ordered. Usually when you order food and coffee from somewhere you’re able to finish it up while staff shuts down/ closes. Not the case here. Never had this happen at ANY restaurant or coffee shop. We ate our food at the outside tables in the cold."

"Always great service, great coffee, and a great place to sit and work in peace. If you need an escape, whether it's a home office or a fluorescent lit cubicle, this is a wonderful place to go. Just come in and order your favorite hot or cold coffee, have a seat inside or out at one of several well-shaded tables, get your laptop out, and work for a while without the worry and stress of being stuck at home or the office. If you're just looking to relax, choose a table facing the park that's right across the street and sit back and watch the world move around you. Everyone deserves a break once in a while. So make it a good one. Maybe I'll see you there."

"I have not lived in Fort Smith for 11 years now, but every time I visit a daily stop at Sweet Bay is a must!!! The coffee, the food, the atmosphere... I can't get enough! I enjoy both locations equally!"

"I’m very disappointed with the way my family and I were treated during our most recent visit. We are regular customers and have supported this coffee shop for quite some time, which made this experience even more upsetting.The staff was dismissive and unprofessional, and we were made to feel unwelcome from the moment we arrived. Simple courtesy and respectful customer service were lacking. This treatment was unexpected and unacceptable, especially toward regular customers. We are now looking for a diffrent coffee shop to support."

"I have been to this location many times and have had good experiences, this morning, however on my best friend’s wedding day, I drove through the drive-through to get morning coffee for my sweet bride friend. My experience today was not a pleasant one, the sweet little girl at the window was fantastic. Her smile and kindness was beautiful! However, the young man in charge was extremely rude to her and to me in the drive-thru, I understand you’re busy on a Saturday morning, but you’ve just lost a long time customer! Sometimes being kind is more important than yelling at employees unnecessarily and making them feel less than! Not to mention, invading her space and taking over the job she was well in control of! Thank you, sweet girl for taking the best care of me, I hope he changes his attitude soon because no one should have to work for someone like that!"