"This was easily the most appalling café experience I’ve ever had, and I genuinely wish I could give this place a 0-star review. I’ve been here twice, and somehow the second visit managed to be even worse than the first. Instead of speaking to me directly, the manager sent an employee to tell me I needed to apologize for not ordering yet. During my first visit, we ordered the salted cream matcha, which tasted disgusting. There was no real flavor—just watered-down matcha mixed with salt and condensed milk, topped with a bland, flavorless foam. For the $9 price tag, that’s just embarrassing. I mistakenly gave them the benefit of the doubt and decided to give the place another chance. The second visit, however, was on another level. It was the most disgraceful and outrageous experience I’ve ever had at a café. About 30 minutes after sitting down to do work on my laptop, an employee approached me and said the manager claimed I had been there for over an hour without ordering yet. Instead of addressing me directly, the manager sent the employee to tell me that I needed to either buy something immediately or issue an apology to them. Being told to apologize to a manager through an employee, while that same manager stood behind the kitchen curtain watching the interaction, was one of the most bizarre, ludicrous, and unprofessional experiences I’ve ever had at a café. There is a reasonable and sensible way to handle a situation like this—and this was not it. I will never come back to this café and will gladly take my business elsewhere with basic professionalism, more reasonable prices, and far superior quality than at Saigon Cafe and Tea. The only enjoyable experience I had was throwing away my drink and walking out of the store."

"Really enjoy Saigon Coffee Shop. The Vietnamese coffee is so good, and the space is comfy and relaxed. Easy place to bring a laptop or just hang out with a friend—games and books are a nice touch."

"Such a cute and cozy café! The drinks are amazing, and the strawberry matcha is the best — so refreshing and perfectly balanced. The staff are friendly, and the atmosphere is great for relaxing or catching up with friends. Definitely one of my favorite spots!"

"I come here mainly for the bánh mì because it’s simple yet delicious. It has less meat than the Mekong, but the balance of meat, pâté, and butter is perfect. The portion is small though. The drinks are definitely more expensive than at other places, but their quality makes up for it."

"I love the matcha as well as the coffee. I’ve read some of the reviews and realized that people don’t understand how vietnamese coffee is. They give you more ice because you’re supposed to let it melt and water down the coffee. That’s how it is in Vietnamese culture. In terms of the matcha, it is on the more pricey side but I do enjoy their different selections. I personally believe it’s the best matcha in Arizona."