"Val’s now charges an automatic 20% to any coffee order instead of having the option to tip. I am all for tipping my barista/server, and do so when the service positively adds to the overall experience. I am by no means saying the servers at Val’s do not deserve a tip or the extra 20%, but it should be at the discretion of the customer, not mandatory and enforced by the business. Will not be returning due to this factor and will take my business to Lund where they offer student, military and first responder discounts."

"Great local spot that I’d be in all the time if I lived in Flagstaff. Good, flavorful iced latte, and they made it in my insulated cup, which I appreciate. The barista was friendly and efficient. They have at least three seating sections: the front, work area which was quiet and comfortable in a weekday morning and feels like a good workspace, the salon on the left with pretty reasonable prices for hair services, and a game room on the right. They maximize their space with a small, shady outdoor strip along the right side of the building."

"This is our go to work/study spot. The high bar and work chairs and general layout is very relaxing. Coffee/tea always good."

"Excellent coffee shop on San Francisco Ave. Not only is the coffee extremely good, but the service and atmosphere is top tier. Staff is incredibly friendly and efficient, super airy and uncrowded location with great style, and the music is 10/10. Price is fair for the quality of coffee + pastries. Easily accessible shop as well. Highly recommend this location."

"Due to the recently implemented 20% service fee, I will no longer give Val’s my business. I do not recommend this business."