"I placed my order through DoorDash and when I chose the gourmet cheddar bagel there was no additional fee applied. So why was this note on my receipt?!!! When I called to express my concerns and disappointment of this note, no apology was given. The lady told me they used please and thank you so it was not “rude”. The issue is NOT with the customer but with DoorDash and the options that we are given when we make an order! I deserve an apology!"

"Unfortunately, this was my first and last visit. While I was there, the employee behind the counter was laughing with the manager during a phone call with a customer—apparently over a mistake where they forgot to include part of the customer’s order. Shortly after, she got my own order wrong as well. Definitely not the kind of service I expect or would return for."

"Order online to avoid any mix-ups or confusion. My favorite is lox with spinach with bagel substituted by roll at no extra charge. Inside store atmosphere is dark and cluttered - take out is best way to go!"

"I wanted a sandwich on a roll but they were out, so I got sliced wheat bread instead, sandwich was good, the woman who made.my sandwich was nice and made sure she go my order right."

"My favorite bagel spot. Their bagels are always on hit! These ladies rock and customer service is always pleasant. Great spot for gourmet bagels, fresh daily and great smile are awesome"