"I really enjoy Seven Leaves for the quality of the drinks, especially the green Thai tea and house coffee, which are consistently excellent. The drinks are great, but the portions of their toppings are smaller than those at similar shops. I’ve been a regular at this location for about a year and often stay to work since the seating and atmosphere are great for studying or getting things done. That said, the customer service at this location could use improvement. On many occasions, I’ve waited at the counter while staff were in the back preparing drinks or cleaning, which leads to me having to call out toward the back to get someone’s attention, or even to ask for the bathroom code. There is an automatic bell at the entrance when customers come in, but it doesn’t seem to prompt staff to come to the counter quickly. A more consistent front-of-house presence could improve the experience. I also frequently place larger orders (usually 3-4 drinks at a time) and have previously noted in the mobile app that I would like the order bagged so the drinks don’t tip over in my car. During my most recent visit, this note was overlooked which is understandable, but when I asked for a bag, the staff hurriedly grabbed one and tossed it at me on the counter without any acknowledgment and rushed away. This has happened multiple times before with different staff members, where a bag is just tossed at me and they immediately leave to the back area without a word. I understand that they are busy, but it feels like there is a lack of courtesy and kindness that feels rushed, unwelcoming, and dismissive. With more attentiveness and warmer customer interactions this location could better match its excellent products with equally strong service."

"On August 31st at around 9:30 PM, I visited your location and ordered a Passion Fruit and a Brazilian Lemonade. When placing my order, I specifically requested easy ice for both drinks. However, when I received them, one cup was about 65% ice and the other was about 40% ice. When I pointed this out to the staff member, she simply responded that “this is how we do easy ice.” That explanation was unacceptable. To make matters worse, I noticed that the large and regular sizes had the same amount of juice, with the large cup simply having more ice to fill the space. This feels dishonest and disrespectful to customers who are paying extra for a larger size. This experience left me very disappointed. As a customer, I expect transparency and respect. What happened instead felt like cheating and poor customer service. I hope this feedback is taken seriously so that future customers don’t face the same situation."

"7 leaves is my favorite boba spot in San Jose. I love it due to its rich flavor in their Thai tea. My go to order is a Thai tea, light ice, with their subtle yet sweet honey boba. All their ingredients taste fresh and natural and their app is very convenient if you go there often. I truly can’t find a Thai tea like it and wish I knew the recipe!"

"Some of the best Thai Tea with honey boba I’ve had in a lot time. So rich and sweet, and it took less than a minute for my drink to come. Really clean and quiet store as well. Definitely my new favorite boba place."

"I got taro milk ! It didn’t taste good! This is my second time at 7 leaves and I am done. It taste just milk and water. I am also not comfortable with the service as I felt all they care is only about tips which is quite unfortunate because I did takeout. I won’t be returning."