"The staff here are always super friendly and welcoming; you can feel the good energy the moment you walk in. The environment is popping with great vibes, making it the perfect place to grab a seat and get some work done. I ordered the Iced Crème Brûlée Coffee, and let me tell you; it was absolute fire! The perfect pick-me-up that totally made my day. Always a pleasure visiting this location. Klatch Chino Hills never misses! 🙌☕️"

"I ordered my usual coffee at Klatch — the LG Iced Latte — and it had that strong, rich coffee flavor I always look forward to. While I was picking up my drink, I accidentally dropped it, but the server was incredibly kind and handled the situation so well. Both the server who took my order and the barista who made my drink were extremely friendly and provided the best service I’ve experienced in a while. Definitely the best server and barista team I’ve come across in Chino Hills! 🌟10 out of 5 🌟"

"I'm visiting from out of town and wanted to get a blended coffee. One of the few places I found that actually have blended coffee and it was really good. I had the mocha with whip. I Sat upstairs and checked some things out on my laptop. The atmosphere was great and the people were nice. They have outside seating too, which I thought was really nice and this is kind of a cool little coffee shop. I'd come back again"

"I ordered online for mobile pickup with curbside delivery because I was with my two-year-old son. I checked in, parked in the pickup spot, and waited about 15 minutes, but no one came out. I ended up going inside carrying my child, only to find the staff chatting and my order sitting on the counter. I was told they don’t bring orders to the car, which contradicts the pickup option I selected. By then, my hot coffee was cold, my iced coffee was watered down, and no replacement was offered. What makes this worse is that I even tipped on the order for a service that wasn’t provided. Very disappointing experience. ——- Update: The store manager reached out and handled the situation quickly. Appreciate the follow-up and great customer service."

"I’ve always trusted your quality and Klatch has always been my favorite, so I never had any doubts. However, I was very disappointed today to see that the croissant in my to-go order was burnt."