"I visited Norms for the very first time, and I have to say, I was genuinely impressed. From the moment I walked in, I felt welcomed. The staff was incredibly kind, attentive, and seemed truly invested in making sure I had a good experience. For a first visit, that immediately set a positive tone. The atmosphere is cozy, relaxed, and has that classic American diner charm. It’s warm, inviting, and makes it easy to feel comfortable right away. The food itself completely won me over. The portions were generous and freshly prepared. I really appreciated how everything was simple but seasoned with care. You can tell they prioritize quality without trying to be overly fancy. My meal arrived quickly, piping hot, and it was obvious it came straight from the kitchen. I also found the pricing very fair. For the amount and quality of food you get, it’s definitely worth it. Overall, it felt like the kind of place where you just enjoy sitting down for a meal—whether you’re alone, with friends, or with family. For my first time at Norms, the experience was thoroughly enjoyable, and I truly loved it. I will definitely be coming back!"

"This is a newer NORMS. They did a great job at maintaining the googie style. Unfortunately my food was not good. My chicken tenders took do long to come out (they comp'd me 2 extra) and were fried in fish oil which is a big No-No. Please retrain your cooks to never fry other items and fish oil as someone can have a fish allergy, making it extremely dangerous and creates a liability for your organization. I had to send my chicken to his back and Sean the store manager was great. Sean the manager apologized, spoke to the cooks immediately, and, asked me if I wanted anything else which I declined. I eas just over it, but Sean dod everything he could to improve my experience. Also, I can tell my server was new. We had no silverware, he barely checked back in, our drinks remained unfilled, and he necer asked if we were ok. I informed Sean of this as well and he spoke to.the server immediately private. Despite this experience, I was delighted to learn that Sean will be transferring to my local norms in Torrance. I've been going to NORMS since I was like 8 years old. These things just didn't happen before the ownership change. NORMS food was apways on point 🔥 🔥 🔥. Servers were always polite, timely, and went above & beyond no matter who was sitting at the table. 🎯 Please be more diligent to make sure that NORMS maintains the affordability, traditional classic food items, quality, and great service. This is why WE LOVE NORMS✅💯 I understand growth, and new food items. But, what is the point if you can't keep the exceptional quality and service that NORMS is known for ‼️ Loyal long-time customer since the age of eight so I'll still be back 👍🏽💞 P.S. repair your signage , many of the lights are out. This too would not have persisted so long with the old owners. You are erofing the NORMS brand & I don't like that.💯✌🏽"

"Customer service, A grade. Deserve a 25% tips. Senior Discount: 55+ You have to ask for the discount. Otherwise, they won't tell you. In conclusion, great experience for ladies gathering."

"LUZ was AMAZING! We always appreciate an attentive server. She made sure to check on us, she kept our drinks filled, and she knew the menu very well. The food was delicious. 🤤 I don’t live in the area but I would definitely go back if I ever returned. I never had Norms before so this was a great first experience"

"I love Norms for their food, but this location is definitely the best one! Rodrigo is a fantastic friendly server, excellent service. Store is managed by Sean who gave us a good greeting. Music is classic vibes. This whole location is definitely a good family inviting atmosphere."