"The chai here was one of the best I have had in the bay. We don't take sugar in our chai, so we ordered the masala chai. All other chai options came with sugar already added. We ordered pyaz pakora as an accompaniment and it was light, crunchy and delicious. If you are craving pakoras in this rainy season, this is the place to go!! The ambience is nice and cute. They have a collection of board games like Catan, Jenga etc. along with books and blocks for kids to keep busy while you enjoy your chai. We would definitely visit again."

"I walked into Chai Shai tempted by the board outside advertising their gorgeous Raj Kachodi. Unfortunately, it was neither gorgeous nor tasty. It was overly sweet and definitely not worth the price. What sounded inviting turned out to be quite disappointing but I liked the plaza"

"The mumbai sandwich was really good and the chai was decent as well. Pani Puri nope, the Pani was too bad, dahi Puri okay okay. The chutneys aren't that great for the chaat, i think they excel in sandwiches, bum maska and tea. There are games available, we played uno but the cards were pretty worn out."

"Great Daal kachori and bun maska chai. Some old menu photos online have onion kachori and we went in hoping to have that. The menu is very small for anything more than light snacks. But good taste"

"Today I finally made up my mind to try this place. Since it’s too hot I went inside to have their Chocolate milk. It was really good, for the price $3 excluding taxes and the quantity. It’s good, I liked it. I even saw they don’t accept cash. They actually have a wide variety of food here for breakfast (like samosa, kachori & pohas) and for snacking like chaat, Maggie and Pakoras. Almost made me remember India, how back there you can get all this. Unlike ready-to-make frozen chaats. Regarding customer service, I think they can do a lot with this since unlike other restaurants in Fremont they are more about “Chai spot” snacks and breakfast. Even when I went there I was inquisitive to know more about their drinks and things they offer, but I didn’t get the vibe so should definitely work on that since they curated such a beautiful cafe like place. They have an indoor sitting area mainly if you’re there around afternoons. And for evenings specially during fall and early December I think since they have music there also it’ll be ideal to sit outdoor. Regarding prices, since I haven’t tasted anything I can’t comment on it since the taste is directly proportional to the price but I think you should give this a try also their prices are reasonable, give it a try. Honestly, I have expectations from this place. They can do a lot better, they just have to engage with customers and work on customer service since they put in so much into creating this place. Also, it’s in the heart of Fremont hub, they can bring out so much from this. Offer to your customers what’s best you serve, I found that missing when I was so willing. Also, they are closed on mondays. And they offer catering options for private parties & corporate events."