"Classic diner vibes. Blueberry pancakes were very good. Turkey club and sweet potato fries were, the club was a little heavy on the bread for me so I removed the middle layer of bread. Good service and parking lot although it was full so had to pay $10 to park in the lot next door."

"The waiter ignored us and we waited about 45 min before he came back to help us take our order. The atmosphere is a great location and they have an astounding menu options. But the service was not the best to be honest it could have been better. There wasn’t that many people at house of pies. As a foodie and a local tour guide who regularly takes clients out to experience classic spots, I was genuinely disappointed by my first-ever visit to House of Pies—not because of the food alone, but mainly because of the service, which completely overshadowed the experience. I came here with a client, excited to finally check this place off my list. House of Pies has a strong reputation and is often mentioned as a go-to comfort food and dessert destination, so expectations were reasonably high. Unfortunately, from the moment we were seated, the service felt careless and unwelcoming. Our waiter was inattentive and disengaged. We waited an unusually long time just to be acknowledged, and once our order was taken, communication was almost nonexistent. Basic check-ins never happened—no follow-up to see if the food was okay, no drink refills unless we flagged someone down, and no sense of urgency or professionalism. As someone responsible for a client’s experience, that lack of care reflects poorly, especially when this was my first time bringing someone here. From a tour guide perspective, service matters just as much as food. People come to places like House of Pies not only for the nostalgia and comfort dishes but also for the experience. When the service feels rushed, dismissive, or uninterested, it makes it very hard to recommend—especially to visitors or clients who expect hospitality. The food itself was decent and showed potential, but it wasn’t enough to make up for how poorly we were treated. Dining out should feel welcoming, especially at an establishment with such a long-standing name. First impressions matter, and sadly, this one missed the mark. I truly hope management takes service more seriously, because with better-trained and more attentive staff, this place could live up to the reputation people talk about. As it stands now, I’d hesitate to bring clients or recommend House of Pies based on this experience alone. Honest feedback from someone who eats out often and guides others through the city—service can make or break a restaurant, and unfortunately, it did here. I came in with a client and ordered the half-pound classic burger, expecting a hot, fresh, made-to-order meal—especially after the long wait. When you wait that long, anticipation naturally builds, and I was genuinely excited to finally dig in. Sadly, that excitement disappeared almost immediately. The burger arrived cold, not warm or freshly cooked, but noticeably cold, as if it had been sitting out for a while. The fries were also cold and lacked that fresh, crispy texture you expect from a classic diner-style spot. A half-pound burger should arrive hot, juicy, and satisfying, but instead it felt rushed and careless, which was extremely disappointing after such a long wait. From a foodie perspective, temperature and freshness are non-negotiable. Even a simple burger can be excellent when done right—but when it’s served cold, it completely takes away from the experience. Combined with the already inattentive service, there was no recovery moment where the staff checked in or offered to correct the issue. From a tour guide standpoint, this is tough. When you’re hosting a client, you rely on restaurants to deliver a solid experience. Between the excessive waiting, lack of service or help. House of Pies has a strong name and a long history, which makes this experience even more disappointing. With better service and attention to food quality—especially serving meals hot and fresh—this could be a great spot. Unfortunately, based on this visit, I can’t confidently recommend it, especially to visitors or clients. I hope management takes feedback like this seriously, because service and food quality should match the reputation this place carries."

"The atmosphere at the diner was excellent, and the staff were friendly. The Dutch apple pie struck the perfect balance of sweetness, and I highly recommend trying this pie. 👌🏽"

"The only reason there are any stars isnfor the quality and taste of the pies: superb, delicious. Jan 19, approx 4pm. Decided to get a pie to go with my family. It took quite a while for he host to approach us; when he did, he seemed more annoyed than anything. My kids had trouble deciding so this (host?) walked away again. After I paid and grabbed my bag to walk out, he asked, "no gratuity?" I said, "On a takeout??" He said, "well it helps the staff..." Don't make this the new normal. Not only is it ridiculous to ask for a tip in such an aggressive manner ON A PICKUP, but it cheapens your business and makes me not want to return. As much as I liked the pie, my first experience may be my last."

"I LOVE going to House of Pies, especially for the lemon meringue pie and to see Karina!She is a waitress there and has been a helpful and wonderful presence. I'm very happy to eat pot roast, or chicken pot pie, and enjoy the atmosphere of the restaurant. Food is great, service is quick, and the staff are always welcoming. Thank you!"