"Great place to experience heavenly chocolate. Staff is friendly and nice; mission hot chocolate is spicy and light - wonderful and not cloying. Wanted to attend a class but unfortunately those get booked months in advance so will plan for next visit to San Francisco."

"A very stylish chocolate shop and café! There are many thoughtful touches, especially the classic hot chocolate served in a paper cup with a small cookie on the side—so considerate!"

"The hot chocolate is extremely good and worth the visit but the place just needs to have a caring crew. When i visited it was so dirty and very unpleasant because a lot things left on the table before it got cleared up sofa has a lot of bread crumbs and things like that. Staffs need to smile for a little bit seems like they are having a bad day or something but other than that i enjoyed our hot chocolate."

"Came here with high expectations because I know their chocolate is amazing. However, ordering their chocolate breakfast granola was a huge mistake. The yogurt was very sour, and the kiwi was so sour it puckered the mouth. There were also sour cherries in the granola, so it was like layers upon layers of sourness. The granola was stale and the hazelnuts were rancid so I had a rancid aftertaste lingering long after leaving the place. I think it would have been much better w a creamier, smoother yogurt and fruit like strawberries or blackberries, and fresh granola."

"The hour-long factory tour led by Graham and first time tour guide trainee Jasper is absolutely worth the price of admission. If you love learning how good it made, if you just love similarly made drinks like wine, beer, and coffee, or if you are simply a nerd and/or a chocolate lover this tour is for you. I don't know how I missed this location, only about a 20 minute walk from the much smaller Valencia location. Absolutely top tier and I will returning specifically to this location for the expanded menu, drinks, and excellent experience from every staff member I encountered. I greatly enjoyed bith the iced house mocha, and the hot European drinking chocolate - talk to your barista if you prefer more or less sweet drinks for customization and recommendations."