"🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨 I want to be clear that a female Asian employee was kind, understanding, and professional during this situation. She acknowledged that my reaction was understandable and apologized to me, and when she saw how upset I was, she kindly processed a refund, which I appreciated. Unfortunately, a big, tanned male employee handled this situation extremely poorly. I had already purchased two coffees and bakery items before continuing to browse. While looking around, I picked up a bag of chips but had no free hands, so I placed it on top of my very full bag, clearly visible at all times — not inside it. At checkout, this employee aggressively accused me of putting the item in my bag and repeatedly insisted that he “saw it,” despite the fact that it was never hidden and I was fully willing to pay. I calmly explained the situation multiple times, but he refused to listen and continued to accuse me of stealing. He never apologized and continued to push the accusation. Ultimately, I was so upset by how I was being treated that I requested a refund, which was handled politely by the female employee, not by him. Being accused of theft without evidence, especially after already making purchases, was humiliating. The way I was treated felt racially biased, discriminatory, and deeply disrespectful. Loss prevention does not justify treating a paying customer this way. This experience left me extremely uncomfortable and disappointed."

"Clean friendly establishment that packs a carefully curated selection of top quality products in small space. What a find thanks to a local resident’s recommendation! Excellent bread and pastries from Tartine and Craftsman & Wolves but without the wait at those places. Amazing coffee selection - Verve, Ritual, High Wire and more. Superb spirits and great cheese selection. Prices are reasonable especially considering it eliminates having to drive all over to the individual purveyors. Did not try the coffee (Equator) but devoured 2 excellent pastries in record time. Great location in sunny part of SF with many nice restaurants and shops reminiscent of Europe. Will go back for sure."

"Great shop located on Hayes Street Lovely welcoming staff Very helpful Open 7 days a week Sunday to Wednesday 07:00-21:00 Thursday to Saturday 07:00-22:00 Wonderful Selection of Wines, Spirits Great organic products Great Cafe serving tasty hot coffee Try their Brownies Pastries Bagels Cheese platter Outdoor seating available Order online or Pickup Gift card available in store"

"The Epicurean Trader is a delightful place to find all sorts of fun and useful food and drink. I have found tasty ginger snaps, one pot pasta dinners, great cheeses, greeting cards, chocolates, crackers, chips, wine, and any number of other wonderful things. The staff is warm, friendly, helpful, and they always invite you to come again. I am glad to have a place like Epicurean Trader in my world to visit and explore."

"Yesterday, I bought a lovely burlap tote bag with faux leather straps that are securely fastened with sturdy brass rivets. The interior has a water-proof coating. The salesperson was so helpful, showing me the different tote bag options. Great purchase at this Epicurean Trader location!"