"Have been to this location so many times and after a year or so of being out of state, I finally came back to this location and ordered 3 drinks and a cookie. The tiramisu drink tasted disgusting, although it was made so well at another location. The gingersnap was decent but not great. The winter bliss was given colder than lukewarm which made me upset. I went back to ask if I can get it heated up to be met with an attitude from the barista who made it. He even touched the drink to confirm if it was actually as cold as I claimed it was, as if I would be lying. Kind of ridiculous you get met with this type of service when the whole thing with Philz is “taste it and let me know if something should be fixed.” Waste of time and money and makes me feel unwelcome to come back. I used to speak so highly of this location, but now I wish I could give this place 0 stars."

"If I could put no stars, I would. I usually go to this location, I’m very disheartened that I’ll never be coming back or support this location ever again. Pre-ordered a coffee & the new ham sandwhich. Upon my arrival, I noticed they were out of the food item. Asked if they could switch to a burrito, they let me know they’d do that right away. After asking two times, barista re-assured me it was being made. I noticed the barista ask minutes later, if the person handling food items had put it in (3rd time, where’s the communication?) Wasted at least 20 minutes on a food item I never got. Still have yet to be refunded after I demanded & left after wasting so much of my time. Seeing at least 10 people walk in & get their food item. Not only did they waste my time, they made me late for work when I showed up with plenty of time for a mishap that I didn’t even presume would happen. I believe the manager was also there, doing nothing but popping in & out of the back. Don’t know how much help that was for the busy baristas. Do yourself a favor & DO NOT WASTE YOUR TIME! If anything, support a different location. I don’t foresee this ever getting better. Hope this reaches a descent person."

"Philz coffee is definitely very special. It serves one of the best coffee and blends in the area. Visit ones & you'll be hooked to it for a lifetime."

"I am writing a fresh review. I don't know why there are so many people here? 🤯 People! Do you value the service you pay for?🫣 There is always chaos on the counter! Order to wait a long 10 minutes, the queue! 😱They served coffee and spilled it, see the photo:(😤 We ordered 2 different coffees. Coffee tastes terrible, sour, soluble, not natural, you can’t drink 🚫 Comfortable working at the computer is difficult in the noise! 💻‼️"

"One of my favorite coffee chains! Its coffees are so fragrant and full of character. They can make it creamy smooth with thick heavy cream, the way I like a strong coffee. Can get very crowded during the middle of the day. Order ahead at busy times with their app."