"Merci Montecito used to be one of my favorite spots — especially for their white bean salad, which was not only delicious but also a rare gem for those of us who are plant-based or have food allergies. It paired perfectly with the kale salad (hold the cheese), and was one of the few offerings in town that felt thoughtfully crafted for everyone at the table. Unfortunately, that staple salad is no longer on the menu. In its place is a haricot vert and chickpea salad — which sounded promising — until I found out the vinaigrette (which is already tossed in and can't be on the side) contains egg. That makes it a no-go for vegans and anyone with egg allergies. Disappointing, but not the end of the world… except it kind of is when there’s little else on the menu that checks those boxes for plant-based protein. What really soured the experience, though, was the attitude at the register. When I politely asked about vegan or allergy-friendly options, the gentleman seemed annoyed and dismissive. Thankfully, another staff member stepped in and flagged the egg in the dressing — which could’ve been a serious issue for me due to allergies. It's essential to clearly identify ingredients and allergy triggers like egg or dairy — especially when dishes sound plant-based but aren’t fully. I’ve always believed a good café or restaurant should be welcoming and inclusive — especially in a community like Montecito where people have diverse dietary needs. I used to recommend Merci. Now, with the white bean salad gone, the lack of allergy transparency, and the disappointing customer service, I find myself looking elsewhere — even within the same shopping area (yes, even next door). The vibe has also shifted — it’s more crowded and less warm than it used to be. Our kale salad today was overdressed and just… not great. So, sadly, my previous glowing reviews need an update. This visit was a 3-star experience at best — more like a 2.5. I’ll keep checking in, hoping for the return of the white bean salad and, honestly, a little more patience and understanding for long-time customers. Until then, it’s a pass."

"Like other reviewers, I have noticed a little change in the quality of food. The kale salad used to have lots of avocado bites, fennel and a delicate dressing. Now the avocado is so sparse and the dressing some days is heavy handed with an intense sharp vinegar that wasn't present before. My most recent lemon poppyseed cake slice was stodgy, whereas in earlier years it was perfectly textured, elegant with fresh lemon. Maybe just an off day for the oven or a change in recipe....Anyway, still fabulous chicken cutlets and some other newer items. The main crew who have been there a long time are always friendly and professional."

"Merci is a fine place, quick stop and for adventurous palates. They are very unique meals, and unfortunately, mine was salty and no one asked about it. I was happy with the experience, I just expected a bit more since the place is a bit pricey. Portion is perfect, the eggs were about the best Ive had in a while. My meal was very overpowering, and salty. The reason of 4 starts, no one checked. Id come back for sure, if I am ever in the area. The ambiance is a bit loud since it’s tiny, but nothing to scare you away… go ahead and try this place, you won’t regret it."

"Really adorable shop and such a great pit stop between LA & SLO. All the touches are pink and gold even the utensils and flooded with sunlight...I loved it! It is even next door to a few cute stores & a market. ...my favorite was the post office!. I happened upon it at lunch time. I bet it is even better when just before or just after. They had so many different things I was afraid to ask all my questions with the line getting longer behind me. I have quite a few food allergies...so I just went safe. I really was hoping for a sweet treat. I think they even had grilled salmon! Food was good too! FYI so close to the beach! ...and zoo."

"A very small place with great food and coffee. We sat outside and loved everything we had to eat and drink. Must come back. Price very decent 🥰"