"This is one of my favorite places to study! Their food and drinks are really good and I like that they have a small pop up area that you can pick up small stationary goods. This place is very structured for people to vibe and work in. Note that their windows do not have blinds so the sun definitely will get to you at some parts but it's honestly fine. Their free wifi and ambience is quite good especially if you enjoy bit more active ambient cafe noise and everyday life. It's a bit more on the rustic side of things but functionally for me it works well."

"It’s a pretty nice cafe with one big flaw. Went there on a Saturday afternoon, and it was pretty full . I was able to get a table, though. They have free Wi-Fi so it was easy to work, although the Wi-Fi for some reason was not secure and a lot of my websites wouldn’t load. Got the iced vanilla latte, and it was really good. The staff was sweet and welcoming. They have a bunch of food as well, but I didn’t get any. They also have a table at front with a lot of interesting gifts and stuff you can buy such as labubu and charms. They also have a Photo Booth, which is very interesting and also a little bit out of place. The major problem that I had with this place was that it was filthy. The table was dusty, and I had to wipe it down before sitting down. The windowpanes have a thick layer of dust and in general, the place look like it needed some serious cleaning which is such a shame because the baristas here are so nice."

"The ambiance is nice and the staff is very helpful - the only thing that threw me off what the burnt smell of my croissant. Not sure if it’s an issue with the oven but this seems unacceptable if I’m going to pay $14 and it’s burnt. The lady who took my order was lovely and my drink was good - however the burnt croissant and it still being offered it to me overshadowed my experience here. They did mention it would take about 10 minutes, which I wouldn’t mind waiting for again to ensure this wasn’t burnt. I didn’t even want to throw it away bc it seemed rude but it was disappointing."

"I was on a walk in the neighborhood and was craving coffee thought I would try out a new place! First off I love that it’s quiet enough for people to work and although it was busy we still found a spot on a nice little couch. There’s light music playing, they have little things to buy on your way to the counter and the coffee was really good. I got a mocha with oat milk and it wasn’t too sweet or too strong. It was a very calming atmosphere that almost felt like the central perk from the friend’s show which is nice. I really enjoyed my experience and highly recommend, I would recommend coming early to see what pastries they have out !!!"

"Cafe Big Mug is an absolute gem in San Jose—cozy vibes, modern aesthetic, and a menu that hits all the sweet spots (literally and figuratively). I stopped by recently and was seriously impressed with both the drinks and the desserts. I ordered a mocha latte, matcha latte, and strawberry latte, and let me tell you—they were as beautiful as they were delicious. Each drink had its own unique flavor profile: the mocha was rich and chocolatey, the matcha was earthy and smooth without being too bitter, and the strawberry latte was perfectly sweet and creamy, with real fruit flavor. For food, I tried the Nutella banana toast and honey bread toast—both were next-level good. The Nutella banana combo was warm and indulgent, and the honey bread toast? Fluffy, golden, and just the right amount of crispy on the edges. If you’ve got a sweet tooth, this place will absolutely deliver. The cafe is also super aesthetic—a great spot to chill, study, or catch up with friends. Service was friendly and fast even though it got a little busy during peak hours. Also, if you're curious to see the vibes and what I had, check out my video on TikTok at @kingrodism—I post foodie finds and travel gems all around the Bay and beyond. Highly recommend Big Mug for anyone looking to treat themselves. Can’t wait to come back and try more!"