"The Hello Kitty Cafe was an awesome experience!! I had read the reviews here and on Yelp and was prepared to underwhelmed when my daughter and I had our traditional annual tea to celebrate her birthday in the Bow Row instead of the usual local tea treasures. My daughter wanted to try something new this year, has been a huge Hello Kitty fan her whole life, and got us reservations about 6 weeks ago. First we stood very briefly in line at our reservation time by the the donut machine which wasn't working that day I am sad to say as I would have loved to have seen it in action. We're were greeted by the most friendly gal that led us into the enchanted Bow Room. It is very cute, very pink, kinda small but I did not feel overly crowded as some have claimed, and we were given our choice between a couple of tables for two. Even after it filled up, including several children, it wasn't even that loud in the room considering the size. She then said our server would be with us in just a moment and believe me he was and thoroughly explained the menu to us telling us that we got all the food listed and a beverage of our choice, either one of the many hot teas or iced teas, sodas or lemonade I believe, but we were there for tea. I had trouble deciding and had narrowed my choice to 3 and he kindly described them to me to aid my decision and told the more popular ones, etc, very way patient. The food was very surprisingly good again after reading the reviews I was so impressed. The croissant was very flakey and fresh and that sandwich was so delicious. I really enjoyed all of the savory dishes. My daughter was not as found of the beet one but I liked it. Her favorite was the cucumber. There could maybe have been one or two more savory compared as to all the sweets. But I don't know, I was very full after eating all my savory nibbles and my strawberries and "cream" our server called it but it was the most delicious chocolate mousse, I had to take all my sweet nibbles to go. My favorite one of those was the macaroon with the apple one came in a close second. My daughter took most of hers to go too wishing she'd have not eaten the ones she had as she felt too full. So it is definitely enough food, very good, fresh tasting, and cutely presented. Plus, in comparison to the other local tea treasures similarly priced if not a little less. There were a lot of servers I noticed, at least three if not four which meant almost a dedicated server per table. Plus, the gal that seated us I noticed helped bring out food, beverages, refilled water, and brought us our to go boxes. So in saying this I can't help but say service was fantastic. Allan, I believe was our server's name please forgive me if wrong, came to check on us often, asking if we needed anything, brought more of the cute sugar Hello Kitty cubes, and kept my water glass filled (I drink a lot and even without ice it was cold enough for me). He was even able to his wizardly magic on our bill so the reservation deposit was no longer charged to my daughter but so I could pay the entire bill as it was her birthday! I am not offended that automatically add the tip and glad that they do take care of themselves as I have found some people to not be very caring about tipping. In fact I did not think their added amount was enough because of the exceptional service we received that I added more. Hopefully, this will be everyone's experience as we had such a wonderful time."

"I appreciate when restaurants accommodate allergies. They had to redo our tea food because of sesame seeds. There was no delay. They replaced the breads with milk bread and it was perfect. My favorite dessert was the square almond cake with white chocolate. The other delights were too sweet but we ate them anyway. I love that the semi private room was small and away from the regular mall traffic. The teas were all lovely as we each had a full pot! I'd go again. We were pleasantly full. Since this was a surprise and my eyes were closed, the staff said "welcome to cheesecake factory!" So adorable."

"Had such a wonderful time visiting the Hello Kitty Cafe! All of the staff were lovely and manager John T. was so thoughtful! We loved the assortment of foods and tea in the Bow Room. Especially appreciated the vegetarian options. Every part of the meal was so well-crafted. Excited to come back soon!"

"The experience was unique and definitely something to try once. We had to make our reservation months in advance, which added to the anticipation — but unfortunately, the food didn’t live up to the hype. The croissants had barely any filling, and instead of smoked salmon, we received a bland chicken salad. I even had to ask for salt and pepper to add some flavor. At $70 per person plus an 18% gratuity, it felt overpriced for what was served. Service was friendly and attentive, but overall, it’s a one-and-done experience for me."

"Such a cute cafe; well-decorated and the line moves fast as well. The drink I got was super sweet, too sweet for my taste, but it was still good. Would love to try their strawberry matcha next time as the cashier said that was popular as well."