"Every time we're shopping on Main Street, we stop at Palermo. They are perfectly positioned for a mid-street pickup. The coffee is good, I especially like the Ancho Chili mocha. They have a selection of gelato and baked goods as well. But the real kicker is that they also stock a home goods store behind the coffee bar. Interesting things like cookbooks, soaps, dishware, ornaments, plush toys; like it's really one of the better "gift" stores in the area, and it's just an afterthought to this cafe."

"Kind Staff, Incredible Gelato & Laid-Back Vibes Palermo in Ventura is a true gem. I came in just before closing and the staff couldn’t have been more kind or welcoming — no rush, just genuine warmth. I had a decaf latte with coconut milk that was smooth and comforting, and then treated myself to a scoop of matcha gelato and Earl Grey gelato. Both were absolutely amazing — rich, flavorful, and refreshingly different. The space has a cozy, laid-back vibe, and there’s even a cute little gift shop with fun, unique items. Whether you’re craving a treat, a good coffee, or just a peaceful place to unwind, Palermo is the spot. I’ll definitely be back!"

"We arrived at Palermo about 10 minutes before closing, and I have to say, the staff was amazing! Even though they were getting ready to close, they were in great spirits, super friendly, and never rushed us with our order. I had a decaf caffè latte and a two-scoop gelato — Coppa Mista and Mint Chip — both were absolutely delicious! They also have a cute little souvenir shop inside, which we didn’t have time to browse, but we’ll definitely check it out on our next visit. We grabbed some carrot cake bars to go as well, which was a nice treat for later. Tip: If you want to add a tip to your card, let them know before they process the payment. It doesn’t show on the screen, and you can’t add it afterward — we ended up placing a second order to leave a tip and pick up those carrot cake bars. Great service, great vibe, and great gelato — we’ll definitely be back!"

"If you guys love a good cup of joe this is a great place to have one. Look at ny photographs. Great quality coffee, wonderful service and fantastic stuff for sale."

"I love that Palermo is open later than most local coffee shops. It makes it such a reliable spot whether you’re stopping by in the morning or craving something cozy in the evening. Their hours are super convenient, especially on Fridays and Saturdays when they’re open until 9 PM. They offer gourmet treats with baked fresh daily selections, gelato, and a really charming gift shop tucked in the back with one of a kind, hard to find goodies. The Jellycat selection is especially great. My go to drink is the iced brown sugar latte. It’s smooth, comforting, and consistently good. There’s seating available if you want to hang out for a bit, and the space feels cozy without being cramped. The staff is welcoming and kind, which always makes the experience better. Truly a one stop shop for coffee, treats, gifts, and a relaxed atmosphere."