"The staff here is always wonderful but the output of the coffee is inconsistent. Every latte I order comes out differently. Sometimes they do a great job and it's hot and the milk is foamy. Other times it's cold and the milk is flat. It always feels like a gamble. I would rather support local but I know that Starbucks will give me the same output every time so the more I go to LuAnn's the more I'd rather go to Starbucks."

"Came here last week for a breakfast sandwich and a small latte. I have ordered their breakfast sandwiches in the past, but was extremely disappointed when I got home to see how tiny their sandwiches have become. The latte was fine, but for a total over $15 I definitely expected better. I work in the service industry and completely understand inflation/"shrink-flation", but I think I'd have a safer bet at Starbucks next time around."

"⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about Luann’s Bakery in Ellington, CT! I reached out last minute hoping to get some Halloween treats made for my child’s daycare, and they absolutely came through. Not only did they pull it off in a short amount of time, but they also went out of their way to make sure everything was allergen-friendly and safe for all the kids. The treats were delicious, beautifully decorated, and clearly made with care. The staff was friendly, professional, and genuinely cared about helping make the daycare party special. If you’re looking for custom desserts, cakes, or holiday treats in Ellington, Luann’s Bakery is the place to go. Thank you, Luann’s Bakery, for making so many little ones (and parents) smile! — Rich C."

"Purchased a salad at drive thru. Description - greens, chicken, blue cheese crumbles, cranberries and spiced pecans. Price $16. Received a very small container mostly filled with greens (which was wilted, not crisp and actually had some slimy pieces) maybe 7-10 pieces of bland chicken and minuscule amount of blue cheese and cranberries. I opened the bag when I got home and thought they served me a 1/2 salad instead of the full and was so disappointed in the overall quality I got back in my car, drove back to the drive thru and requested my money back. The return was the only good part of the situation. The cashier was pleasant and the return was handled with no issues or questions."

"Cafe kiosk located inside the Big Y Express, but don't let the location fool you. Building is clean and inviting, with plenty of parking. Had a Spiced Brown Sugar Chai and Winter Cranberry Salad which were both off the specials menu, and both were delicious. Salad was a large portion and a nice blend of all ingredients, chai was sweeter than expected but was pleasantly spiced almost like eggnog. Friendly and quick service. As it is primarily a takeout/drive-thru location, be warned there is not much seating."