"The service is amazing- these are the nicest people! The atmosphere is also so cute, with indoor seating and outdoor seating, gentle music playing inside. I haven’t had any food yet, only coffee, but the food looked great. They have a lot of coffee bean selections and a new flavor they feature daily. I’m here visiting and came here every day that I was visiting!"

"Fantastic espresso both in drinks and whole bean. One thing of note: their website says they use homemade mocha syrup, I saw my barista dump Hershey's into my cup, not even a premium premade syrup like Mrs Richardson or Torani. Not a good look, but hardly ruined the experience."

"After receiving terrible service at the R.J. Julia cafe, we decided to leave and come to Willoughby’s where we were properly greeted, got great service, and delicious lattes and cookies."

"Baristas are all excellent and knowledgeable. You can't find better coffee in the Madison area."

"I walked in with a smoothie in my hand and bought a pastry. Employees were super nice but as I was about to sit down the manager appeared out of nowhere to yell at me saying I couldn’t bring outside food inside the cafe. Funny how she waited until after I bought something to say something. I calmly responded saying I wanted to eat the pastry I bought from them and she rudely interrupted me saying she wasn’t going to argue with me despite the fact that I, as a teenager, was being more polite than a grown woman. She told me to go outside and that I could eat outside. Upon walking outside, I see a sign saying only food bought from Willoughbys can be consumed on the patio. Seemed like she didn’t know what she was talking about and just wanted to start a fight. don’t waste your money at a place where you will be treated like a criminal for trying to eat a pastry you bought and kicked out as a paying customer, but only AFTER you actually pay for something. The second they get what they want from you, which is your money, they’ll instantly be disrespectful to you. Sadly it’s a great place ruined by a rude, and according to past reviews ABLEIST manager."