"⭐☆☆☆☆ January 28th I walked in at 8:07–8:10 PM after getting out of school. The door was unlocked and open, and there were two people sitting inside. Any reasonable customer would assume the store was still serving. If the bakery truly closes at 8:00, the door should have been locked. I was simply trying to buy two cannolis for my sister’s birthday. Instead of a polite “Sorry, we’re closed,” I was met with a rude, dismissive attitude. The combination of the attitude and leaving empty-handed after a long day completely ruined the experience. This was a basic, quick request, but more importantly, it was handled poorly. Customer service matters. Between the dismissive behavior and lack of professionalism, this will be the last time I go here. I have no problem driving elsewhere to a bakery that treats customers with basic respect."

"Let me preface this by saying-I have been coming to this location since they opened, usually I have a great experience. Today (Dec 11th we came in 30 minutes before closing) there were 2 young girls working, we walked in and were never greeted-despite the fact the two girls were standing at the counter staring at us. I greeted them “hey guys, how are you” nothing but blank stares. One girl started helping the gentleman before us, while the other one said nothing while we stood there. Very awkwardly. At this point we were speculating if she even works there. Finally she approached us and said “do you know what you want”. Gave her the order, ask her a question on the pricing of something and she responds “it’s by weight” ok, is it $5.00 a pound or $20 a pound. Sat down to ate. Everyone likes their stuff, but my lobster tail was stale. Went to leave thinking surely someone will tell us to have a good night and crickets. So, I wished them a good night and left. I understand they are kids. But, I also own a business that employs teenagers, and my number one priority is customer service and experience. So, the point of this review is purely to notify the owner or manager of the situation. Because, if it was me, I would want to know. Once I receive a reply I will delete if you want."

"I love the people that run this place. They are the absolute best I needed a last minute and my last minute I mean, same day within three hours sheet cake for an event at my workplace that I thought would be on a different day. I called them told them what I needed and they made it happen. They went above and beyond to make sure it was beautifully done and it tasted of course phenomenal. I can’t thank them enough. They are going to be my go to forever."

"Outstanding quality. Ordered a canoli cake for a birthday. The cream frosting was amazing. The cake was great tasting, flavorful, and fresh- didn’t have the artificial cake mix taste. Best canoli cake we have ever had- price was very reasonable. Ordered the small that serves 7-10 but it served 12 easily. Would never order anywhere else!!"

"A must for our family gathering this weekend: cannoli! Mozzicato’s has the best in the Hartford area. Never pre-filled!"