"Been going here for years. Good food. Good service. Today was my first issue. Ordered two sandwiches. Just BEC and one sandwich with extra bacon. Got that but it also had extra hot sauce & ketchup that was not requested. Mistakes happen but please be more careful. Thanks and enjoy the holidays"

"$15 for a turkey sandwich on a bagel is WAY too much. I could make it at home for "

"Called ahead asked if I could substitute the 2 eggs for extra meat.I was told yes. I can sub it off the 2 egg sandwich. Asked for it to be ready in an half hour. Well it was barely warm. And that wasnt the case with the substitution, got charged 26 dollars for 2 breakfast sandwiches. Ill never be back again."

"I really enjoy the bagels here. Made fresh and with a smile. Great place for breakfast. Breakfast bagel and apple Dutch bagel are my faves :)"

"Brookside used to be my go to for great bagel breakfast sandwich, but no longer. My wife and I were in recently. We arrived on a Sunday around 10:30 Am. The were sold out of most bagel variations, which wasn't that big of a deal as that is bound to happen. The big deal slowly started when we ordered two sausage egg and cheese sandwiches with southwest sauce. The person at the counter asked what kind of cheese we wanted and we both said cheddar and she then informed us they were out of all cheese except american. Not a huge deal, but a bit weird. It's one thing to run out of different bagel variations, but to run out of standard sandwich components? that was a bit annoying, but again, we could over look it because it appeared to be a busy morning. The big deal started to ramp up when we waited for 45 minutes for our two bagel sandwiches. With what appeared to be six people working behind the counter, that shouldn't have been the case, but again, busy morning, we could over look the wait. What made these small annoyances a big deal, which will most likely prevent me from getting food there again, was that when they finally brought out our order of two sandwiches and we bit into them no less than five minutes later they were cold. Please don't mistake what I'm saying. They were "freshly made" and weren't hot, weren't warm, weren't room temp, they were cold, and cold to the point that the melted cheese had re-solidified itself. So, overlooking the understanding lack of bagel variation, they had lack of component inventory ( which we weren't made aware of ahead of time, the two sandwiches took nearly an hour to make, and once they came out they were cold."