"I discovered Ami’s bagel shop on East Main Street in Waterbury, CT. about 10 years ago when I worker nearby. What an amazing treat they are. Always soft, doughy and fresh. I often bring a dozen home for my family. Sometimes they are still warm when I arrive home. So fresh and delicious. They are one of my favorite things of all time to eat. I no longer work in that area but I did discover they have a branch on Thomaston Ave . Also in Waterbury but closer to my home. Initially I was thrilled to have Ami’s so closeby. Unfortunately the Thomaston Ave Ami’s bagel shop is a poor comparison. I still have not been able to get a freshly made bagel. Every bagel I have gotten there has been on the hard , dry, stale side. Never soft and doughy. I will not make any more attempts. They are always a disappointment. I don’t understand why the 2 shops have the same name when their products are definitely not same quality. I’m wondering if the owner of Ami’s chain monitors each location for quality and reputation ? If not , please do."

"It was the worst roll I have ever had for $9 and change for a turkey lettuce and cheese with mayo. I would have saved money and had a better sandwich if I had gone to the Spanish bodega. The bread had a stale flavor. Ami Bagels needs to improve. I know you specialize in bagels, but it's beyond me how they could have gotten a classic sandwich on a roll wrong. The lettuce was outdated, and neither of the sandwiches had the mayonnaise that was requested. It seemed like they used one mayonnaise packet for the entire roll."

"Adam is a great guy and doing a fabulous job! I have been to dozens of bagel shops and this is my favorite! Great team and service too. Keep it up!"

"They lost a customer for life. The bagels are great, but the service is god awful. The staff makes you feel like an inconvenience. This morning I decided I would call ahead to minimize my interaction with them. Spent 15 mins trying to call and no one ever answered the phone. Based on previous reviews, I can tell this is an ongoing issue. I won’t waste my time or money here anymore."

"This is not a place I would sit down at and have my sandwich or bagel. Plenty of people do. It is very plain . That is why the three stars it's not a 3 star eat in place . Their bagels are the best around in the area. This includes all towns bordering Waterbury. That is saying something. I live out of town and come here to get the best bagels I have been coming here even to to there first location in the colonial plaza in Waterbury."