"I purchased food from the BWB Boca Raton West shop on August 3. I purchased online. When I got home, one of the apple cinnamon muffins had mold inside. I returned to the store to show them. I requested a refund for the order and have not received the refund to my card. The manager said he emailed someone and that my card would be refunded. This is not the first unpleasant experience that I’ve had at this store. Orders are often missing items, AC often not working and management seems to have no regard for customer service. In fact when I brought the moldy muffin back they implied I must have bought it days before even though they had just handed it to me 10 minutes prior."

"Absolutely repulsive. Bacon smells ROTTEN. The bacon has a grey color to it, some pieces burnt others not fully cooked. I just spent $60 on an order which included 4 sandwiches. One of our orders was wrong also. This location used to be well kept, clean and pristine. Now it’s looks run down, everything is sticky, there is sugar, trash, spilled coffee all over the self service bar. Even the floors, tables and counters are filthy. With this location being in Boca Raton I am SHOCKED it looks this way. I’m so disappointed we spent this much money on complete garbage. Do yourself a favor and go hit up a local mom and pop bagel shop in Boca and don’t waste your time and money at this dump. I’ll be contacting HQ, I’m just appalled that the workers thought that this okay to sell to people. The pictures don’t do it justice."

"I had the onion bagel breakfast sandwich and latte, and it was absolutely superb! The bagel was fresh, flavorful, and perfectly toasted. The customer service was excellent—staff were attentive, friendly, and made sure everything was just right. I will definitely be back soon."

"I've always been a fan of Brooklyn Bagels. I have been coming to this location since we moved to Boca Raton 2 years ago. I probably would come more often but, the service in this location stinks. The employees do not pay attention to the customers placing orders. Several times I have had wrong orders. I have been standing at the counter on several occasions when the employees were kidding around with each other, each time it resulted in an issue. I have had wrong orders made several times. It is to much of an inconvience to have to come back all the time to correct the order. On Satuday the employee took several minutes doing something on the register before looking up at me and taking my order. Once she took my order I could see she was having a problem finishing the order. The result was a double charge. Brooklyn Bagels is not the least expensive place and I expect better service for my money. Plenty of other good Bagels around. I won't be back."

"I came back after many years because the place was always full, lots of people, never a space, and the bagels were delicious! Unfortunately, the place has changed dramatically. It has a dirty ambiance. Service is below average. The bagels are flat, no longer puffy and delicious. Taste is not the same 😞 bummer! I missed those bagels!"