"I am very disappointed with this Ellianos location. Normally, I have had good experiences here, but the past several visits have been frustrating. On this visit, I ordered a large iced coffee with cold foam and no ice. The barista who took my order was very sweet, and I appreciated his kindness—unfortunately, I did not catch his name, so this is not directed at him. When he handed me my drink, however, it was only half full. I politely asked if it could be filled, and at first he said he would add more coffee without charging me, which I thanked him for. But before he could, another staff member told him not to, saying I would need to pay extra because I ordered it without ice. In the past, when I’ve ordered drinks without ice at this location, they’ve always been filled properly. I didn’t want to cause a scene, so I just asked him to put ice in it and left, but I was frustrated. I ordered a large and expected a full drink, not half of one."

"Chris was very kind and the team got my order perfect. I love Ellianos and mostly because the people and how they act and the energy they have. The coffee is great, the people are electric."

"literally everyone that works there is so nice especially Severyn!! I have gotten the turtle freezer since I was little and it stays being my favorite drink recently have been getting it guilt(sugar) free and that made me love it even more!!"

"i really love this ellianos :’) the employees are so sweet, this location is really busy but they always have positive attitudes and make great drinks. i highly recommend their fall drinks like the apple crumble and pumpkin spice!"

"I usually have great experiences here and have recommended this spot often, but today was disappointing. After waiting 20+ minutes, my drink wasn’t filled to the top, my food came with no bag or napkins, and the response from staff felt dismissive. Hopefully just an off day, but customer service fell short."