"It is so NICE to be a Capital One Bank customer because we get a 50% off discount in the total bill. The service are incredibly attentive and charismatic. Free WiFi, plenty of spaces to sit down and enjoy the delicious coffee that Capital One offers."

"Amazing concept and execution by capital one! Far better use of retail banking space than antiquated teller/service branches. Yummy too! And 50% off for using a cap one card is awesome. Rosie’s flower truck out front is great too!"

"I appreciated getting half off for having a Capital One card, but my cold brew was decidedly weak. My wife got some fancy sugar drink which was okay, but we would never have paid the almost $14 full price for these two beverages. The staff was okay, but clearly unhappy and the facility was rather Spartan. I certainly wouldn't go out of my way to return."

"The 50% discount for holding a cap one card is now very limited. The menu is limited and the service is sub par now that the management has shifted. This once was a great local perk of holding a capital one card, now its nothing more than another Cafe that always has "issues". Im not sure what the end goal of this cafe is, at this point in time."

"My recent visit to the Capital One Café left me frustrated and questioning their commitment to customer satisfaction. In the past, I enjoyed customized drinks like Frappuccino-style coffees or chai lattes, which baristas were happy to make using their blenders. However, this time, when I asked for a similar drink, I was told they no longer offer such options despite still making strawberry smoothies with the same equipment. The staff explained that the café had switched companies managing its operations, resulting in a stricter menu.This change is a major letdown. If the café has the tools and ingredients, why refuse a simple request? It feels like a lack of flexibility and a disregard for customer preferences. As someone who valued the café’s former adaptability, I’m disappointed by this rigid approach. It makes me wonder if Capital One’s banking services will mirror this inflexibility. If their café can’t accommodate a basic drink order due to a company change, will their financial services be equally unresponsive to my needs?This experience has me reconsidering my relationship with Capital One. A bank that prioritizes customers would ensure its café reflects that same ethos, regardless of operational changes. I’m now exploring other banking options, as this shift leaves me doubting Capital One’s commitment to going above and beyond."