"Wow "Hug in a Mug" is a delightful trifecta of a coffee shop, bakery, and ice cream parlor, and it truly lives up to its comforting name. The star of the show is undoubtedly their house-made ice cream, boasting an array of unique and utterly irresistible flavors. The "Peacock Pie" is a revelation – imagine two whole pecan pies folded into a creamy, dreamy scoop; it’s an absolute must-try. Their "Brownie Fudge" ice cream is equally impressive, featuring generous chunks of their own homemade brownies, which are also available separately and are delicious in their own right. Beyond the sweet treats, their coffee is notably well-balanced and satisfying. While I didn't sample their espresso, my affogato was expertly crafted and thoroughly enjoyable, speaking volumes about the quality of their coffee base. The staff deserves a special mention for their genuinely friendly, kind, and informative service, making the entire experience even more inviting. Hug in a Mug is a true gem, offering a perfect blend of cozy ambiance, exceptional treats, and warm hospitality."

"Great customer service! The options are fantastic and they are so friendly and helpful. They have ice cream, food, coffees, teas, baked goods, Hawaiian ice, the options are endless. It’s absolutely worth trying! I’m a coffee enthusiast and this is by far my favorite place."

"First time to finally stop in after seeing the billboards in both directions along I-75 (which we travel frequently between central FL and metro ATL). What a great treat and a perfect half way stop. The two staff women working this day couldn’t have been more friendly and helpful. We ordered an Everything Bagel with egg, bacon and cheese and the Hug in A Mug Mocha Hot Grizzly latte, which was a white chocolate with caramel drizzle latte. Both were “delish”. Thanks too ladies, for sweetly honoring our request to cut our breakfast sandwich in half. Shareable. See you next time Hug in a Mug!! ***Be aware if you come there is no indoor seating, but there are several tables to sit at outdoors***"

"i recently visited Hug in a Mug Coffee & Creamery at 1688 Norman Dr, in Valdosta, GA. I stopped in recently and purchased a coffee and pastry. The store was nice inside and had plenty of parking. I was greeted promptly and my order taken. The order was completed and we ate our order outside since no space was available inside it was a nice place."

"I’m always constructive when giving feedback to improve. The food is great, but there are some cons you all need to be aware of to be better. Your turn to the drive thru is extremely narrow. You need to widen it if you want more customers, especially those with SUVs. Two, is you all need to work faster. It took 18 minutes for you all to acknowledge, take our order and give all items we bought. I even had to remind you all that you forgot two items on our order. You all were not busy either and had plenty of time conversing amongst each other. So from a business standpoint if you truly care, please act like it. The food was great overall it was just truly disappointing of the minor attention to detail issue amongst your workers. I would try it again to see if there are changes made."