"Finally got to stop-by & savoured the plant-based 🍦 Simply ono, rich, dreamy-creamy, smooth...I'd never miss regular 🍦 Had a lil talk story w/the lovely owner/founder lady, had to ask her to open a store or two in Oahu...so I won't need to interisland travel for her delicious treat🤙🏽"

"Loved it! Daughter with allergies to soy, eggs, dairy, gluten, and nuts was able to get pretty much anything she wanted and in a freshly made WAFFLE CONE! Huge win for traveling with food allergies. Everything is made fresh in shop so they know their product. Definitely worth a stop, but only open a couple days a week."

"Their local made gelato was delicious and served with a smile. Full disclosure I am not a vegan or vegetarian and was a little apprehensive about trying this vegan gelato. We sampled a few flavors and they were all fabulous. I highly recommend this treat in Hilo Hawaii."

"This is the best gelato I have ever had in my life. The apple pie was amazing and tasted like an apple crumble over vanilla ice cream, the red velvet tasted like cake and was perfect with the waffle cone which stayed warm the whole time and never cracked! The fact this is vegan and gluten free is a welcomed bonus and very inclusive of everyone. The kids play area was such a nice touch and made the experience way bette for my family. You feel the magic in this place!"

"DO NOT COME HERE if you’re ASIAN. The young lady working at the front on Tuesday around 4 PM was extremely rude. When my husband and I walked in, there was a group tasting samples on the left, and a girl waiting for her ice cream on the right. I stood at the counter to look at the flavors while waiting. The staff member was “clearly busy”, but several minutes went by and she never once greeted us or even acknowledged our presence. After she finally finished rolling the ice cream and checking out the girl on the right, I said hi — but instead of looking at me, she immediately turned to the group on the left with a big smile and started chatting with them, as if my husband and I, the only two Asians in the shop — were invisible. I don’t care how the ice cream tastes, but Hicoco Hawaiian Gelato seriously needs to improve its staff training. No matter someone’s race or gender, everyone deserves the same level of service. Too bad. I usually leave a tip for takeout, but not only did she lose that tip, I’ll also be warning other Asians visiting Hilo to stay away from this place."