"My partner and I want to applaud the staff members who worked Labor Day Weekend. We witnessed some inappropriate behavior from a customer who spoke very disrespectfully to an employee, yet the employee remained professional and handled the whole situation patiently and with grace. Kudos to that employee for responding so calmly in an interaction that was distressing to observe, let alone experience firsthand. And a big shout-out to all Charlotte's staff who worked the weekend of Labor Day, a holiday which celebrates the contributions and achievements of American workers -- THANK YOU! (PS: Our iced decaf lattes were delicious!)"

"What a great spot to grab coffee and a bite to eat for breakfast. Super cute location with ample seating that had a cozy inviting feeling. Would love to come back in the winter when it is nippy out to get lost in a delicious cup of coffee and a great book!"

"Always enjoy my Coffee Dates Here! Cute atmosphere and the employees are nice!"

"I have never waited so long (over 10 minutes) for 2 cups of coffee. Not fancy coffee either. 1 black and one with cream. But they have time to put things in the fridge/freezer. They at least could have said they were running behind or something. Worst customer service ever at a coffee shop. Not recommended."

"The drive through location is quick and easy. Good quality for what it is, limited menu options which is fine becasue it means they can get through the line quickly. I prefer this for pickup over the downtown location just for the logistics and wait times. Very friendly staff!"