"Charges for sugar free syrup, also wouldnt let me buy plastic silverware without buying a yogurt. I asked to buy a yogurt and she said "the food is closed right now"... It's 12:00pm lunch time why would the food be closed."

"the employees are very kind and everything is served quickly! although, items are really pricy, especially compared to the quality of the products…. they charge 8 dollars for a large tea + syrup and it’s mostly just milk lmao"

"The coffee and food itself are great, however the customer service is poor. I let the attitude of the elder lady go the first time assuming she had had a bad day. The second time I just assumed it was a coincidence. The third fourth and fifth I knew it was just how she is. Today 4/17/23 I ordered a pancake sausage sandwich and a medium butter pecan latte. When I received my sandwich, I was informed that it was a croissant sausage. That's no big deal, it's a delicious sandwich. My issue arises when the elder lady became rude and defensive, "I NEVER heard pancake in that conversation." I would normally not write a review, but her attitude is just grotesque. Had she approached me with kindness and said she misunderstood or misheard me I would have been fine, and this review would not exist. It is the continuous poor etiquette that rubs me the wrong way."

"I love this coffee shop. It is in SIU's Morris Library and has hours specific to when the library is open. It is usually closed when the students are off for breaks, too. They have a punch card, so the more drinks you buy, you get one free eventually. The coffee is good, staff is very friendly and they will do special requests. Sometimes you get $1 coffee in late afternoon, which is awesome."

"Love Delytes. Great food and amazing customer service. Clean environment. Quick even on their busiest days :)"