"It was freezing outside to get in. It be nice if there were some heaters outside or something but everyone is use to the cold so you may just need to adapt. The workers there are nice and get you in as people leave. Prepare to overpay for Nutella pastries but its about the experience. The custom label Nutella are cool especially if youre trying to be funny. I think they go with it as long as its appropriate. I asked about characters idr the exact number but could be between 10-15 no spaces."

"I went there just after 8am. There was no wait time. By 11:30am, when I finished shopping at Macy's, there was a long line. I recommend arriving early. Everything was so cute and I was so happy. My daughter had a warm Nutella hot chocolate with marshmallows, and although I'm not a big fan of sweets, I had hot tea and a croissant. It was delicious. The male staff on the second floor and the staff in front of the restroom all had wonderful customer service, and I got the impression that everyone in the store was happy. Thank you for a wonderful time!"

"Such a fun spot in Chicago — the Nutella Café has an amazing vibe. The variety they have is honestly crazy, and if you have a sweet tooth, this place is a must-visit. Tried their pancakes and drinks and everything was really good. There was about a 30-minute wait, but it was totally worth it."

"Never thought I could have enough Nutella, but this place really tests that theory. Love the whole concept, it’s fun, cute, and such an easy stop if you’re wandering around the area. We ended up going twice in one week because it was so fun. The crepe and the chia hemp seed pudding were favorites. Definitely worth a visit!"

"We came here completely by coincidence — we didn’t even know this place existed — and it turned out to be a wonderful surprise. After reading some of the previous reviews (not to disagree with anyone), I can honestly say this is a place you must experience. If you love Nutella or chocolate, it’s absolutely spectacular. Yes, it gets crowded, but that only shows how popular it is. The service was very good, at least for us, and we left completely satisfied. A delicious experience that truly deserves five stars."