"My dbl burger was hot and juicy. I got there around noon. But...the fries were warm only. At best warm. Some were hard and dry. Fries were under the heat lamp to long. Shouldn't happen during mid lunch. I drove over to Renard and starting eating within minutes So no excuses about driving home. Disappointing. Usually I have great fries."

"Fantastic family restaurant. When we're visiting family & friends in this area we always patronize Portillo's & have a great time. The food & the dining atmosphere is always top notch."

"e you go — a strong, very negative review in English for the Portillo’s, focused on bad food and bad service: ⸻ ⭐☆☆☆☆ Terrible Experience at Portillo’s in Elgin This was honestly one of the worst restaurant experiences I’ve had in a long time. The food at this Portillo’s was a complete disappointment. My order came out cold, tasteless, and looking like it had been sitting out for ages. The hot dog was soggy, the fries were greasy and limp, and the beef sandwich had absolutely no flavor. Nothing tasted fresh. The service made everything even worse. The staff looked annoyed to be there and acted like customers were a bother. No greetings, no explanations, and when I asked about my delayed order, the employee responded with attitude instead of help. The whole vibe felt unprofessional and rushed, like nobody cared at all. 01/31/2026 3:30pm Also the manager with the name of Lincula S should have better control which I believe he’s not capable to manage the situation and the restaurant."

"So sad. Have not had a piece of chocolate cake for reasons but decided I’m getting a piece today! Same large price but the size has half the size of past times. I love this place but so disappointed."

"Great spot for a tasty burger! The patty was juicy, the flavors well balanced, and everything was fresh. Friendly service and casual atmosphere made it even better."