"Came to the Hyatt for a convention and went to Perks for a quick lunch break. Saw the Cuban sandwich option for $12 and it sounded like a great option. I received the sandwich and after unraveling the layers of foil, it was a disappointing size for $12. More like a half or less of a sandwich. Might have been not even worth a $6 sandwich. The bread was hard and minimal filling. Even the airport food places don't treat you like this."

"Saw the "We Proudly Serve Starbucks" sign and thought they took a Starbucks giftcard. This is because I not only saw the sign, but a digital menu with Starbucks-branded signage that listed the prices. I was told "No" in the most offended way possible by one of the staff. No effort to explain that the Hilton across the street is a licensed store and can take the card. Just looked at me as if I were less than a person. Gee, thanks - jerk."

"Overpriced hotel cafe. I stopped by on a Saturday morning while on a stroll on the Des Plaines River Trail that is half a block away. Large drip coffee and a pre-made breakfast sandwich was $15 with tax. That's more than Starbucks. Won't ever be back."

"Coffee was really good! They were really nice during the busy convention. When we went to get another coffee the next day, the gentleman at the counter was very rude for no reason!! I asked for 2 caramel macchiatos…. I guess he misunderstood me and only gave me 1. When I asked where the other one is he YELLED at me saying I only asked for one. It was unnecessary and I’ve spent a lot of money at this hotel this weekend as well as the coffee shop (Anime convention with 4 teenagers) I don’t feel like a simple misunderstanding should have resulted in such an emotional manner. Will definitely come back to the hotel. But will pass on the unnamed Starbucks coffee and support a shop that has much better customer service."

"Employees were friendly, only thing was that nothing in here is priced which made it a guessing game for expense purchases. It would be nice to have digital pricing if they don’t want to label each item. Other than that, it was nice that they are open late and had a good variety of items."