"July 6, 2025 - (4.5 ⭐'s) My first visit to Hae's Bakery & Coffee Shoppe. Overall it was a pleasing experience. My wife and I agreed our food was quite good. We shared a breakfast burrito and a egg/cheese/cheese breakfast sandwich on wheat. The staff was friendly. Our order was quickly prepared and delivered. The food was the right temperature. My cortado was decent, but a little too dark. I suspect the beans had been roasted some time ago. I look forward to a return visit. I want to try the red eye and London Fog tea. 4.5 ⭐'s."

"Each time I go to Hayes something is missing or a mess. This time when I opened the burrito I ordered it was so messy I couldn’t eat it in the car. The bag only had 2 napkins so there was no cleaning this mess up. If my partner didn’t like their coffee we’d stop going all together. (Drive thru customer)"

"I really wanted to support a local coffee shop, but unfortunately this experience was disappointing from start to finish. When I placed my order, the barista did not listen and instead made a coffee combination of his own. When I pointed out that it wasn’t what I ordered, a young lady stated that it was “what the screen said,” seemingly to avoid further discussion. I took the drink anyway because I was already running late for work. Once I started drinking it, the coffee was honestly terrible and undrinkable. I politely called Hae’s Coffee to explain the situation. The person I spoke with was kind and told me they would replace the drink if I came back. I explained that I was already on my way to work and couldn’t return that day. She said she would take my name so I could come back later for a replacement, which I appreciated. I went back on New Year’s Eve, but they were closed. I returned again this morning and was told they have a same-day replacement policy, that my name was not on file, and that they could not replace the drink. At that point, there was nothing they were willing to do. Between the lack of listening when taking my order and the inconsistent customer service afterward, this experience felt very similar to the issues I’ve had with large chains like Starbucks—which is disappointing because I truly want to support local businesses. Unfortunately, based on this experience, I won’t be returning"

"I dont know if the drive up speaker has a problem or if the communication just sucks or what, but I was talked over at the drive-thru, corrected my own order 3 times (including when I paid bc it was still wrong) and then they were rude when handing off the drink, which was horrible--the espresso shots taste burnt. Are there just a bunch of teenage girls with bad attitudes working here or something? Because consistently that is how it feels. This has happened a few times, today was the worst with the attitudes. I started going here again (after a terrible experience years ago when they first opened) when I discovered that their cold brew was better than Grabajava's, but that's where the positive ended. Clearly. At least Grabajava has nice employees. Moxo's coffee is consistent and better, although Springfield generally has "nurse coffee," and not good coffee. I will not be back to Hae's."

"My favorite place in Springfield. The bag of bacon is a must get. Absolutely great service and amazing food. Breakfast burrito and a chai tea made my day even better. The bag of bacon is a must get."