"I'm surprised at mentions of customer service as I would actually like if they toned down the cheer on greeting but that's just me I guess 😂 I'm a regular for the espresso cupcake, fries and have now ordered my wedding desserts here too! I'm always greeted by at least one friendly face who's happy to help. My mom on visiting from abroad was also very impressed and even had two of them trying to workout if she be able to buy and take home some of their hot chocolate mix which she adores. They made our wedding so easy. They have a cake tasting box you can customize and order up to two days in advance and it was wonderful for us to try and discuss different flavor combos in comfort of our own home. We ordered a wedding cake and some mini cupcakes for the wedding and it was all smooth and easy. We got so many compliments on the cake and plan to order it every anniversary. They're very open to requests (within reason) too which is always appreciated."

"McLain's created the beautiful desserts for our wedding. We worked with Yulissa to pick out the flavors and design. We ordered a two-tier and 1/4 sheet cakes, and 100 cookies. They were AMAZING. Our guests loved them as well! We ordered from McLain's before for other events, so we were excited to work with them for our wedding. Highly recommend them for any catering needs! Photo Credit: Jenny Jolley Photography"

"McLain’s was the perfect place to order our wedding cakes & cupcakes! We sent initial emails to ask for estimates on the wedding cake/cupcake costs & heard back quickly. We then ordered our wedding cake sampler box with the few cake flavors, frosting and fillings that we liked to find the perfect combination for our wedding. We fell in love with the marble cake with raspberry filling with vanilla buttercream. We ordered our wedding cakes/cupcakes in-person, and we had email communications about when & what to expect before our cake/cupcake pick up. We had last-minute changes and questions that were always answered within a reasonable amount of time. Pick up for the cakes/cupcakes went smoothly & our wedding guests loved them all. We got so many compliments about how delicious everything was & we will continue to order future cakes from McLain’s! [Photos are from Kandace Griffin Photography]"

"Love this place! Outstanding food and selection. Casey and the team are out standing."

"Highly disappointed with my experience here as I was highly recommended to use them for my wedding cake. I had a great encounter when I reached out regarding my inquiry. I gave a photo of one of their own cakes for reference of what I wanted. We had agreed on it and I was told exactly what to expect. Come the day of pickup I sent out my sister to pick up the cake. She said the staff member that brought out the cake was very odd and seemed to hide the front of the cake before setting it into the car. She sent me a photo of the cake and I was baffled that the staff member would let that cake leave the store looking the way it did. I called and told her how unhappy I was and she offered to bring it inside and fix it. So 30 minutes later I get a follow up picture with the so called fixed cake and I was still unhappy with it but with no time to spare getting the cake to the venue I had to deal with it. I will say they did give me a partial refund after I called back and complained about it. But that does not excuse the lack of attention to the simple cake I asked for and the monstrosity they originally were going to let us leave with. I was thoroughly embarrassed by my wedding cake and I hope none of my guests looked too closely to it because it was an eye sore. Not to mention the cake was yellow and not white which is not what we had discussed either. I cannot recommend this place since they seem to not value all customers and ruining my wedding morning with this. Picture 1 is what I asked for. Picture 2 is what they originally were going to let me leave with and picture 3 is the “fixed” cake I ended up leaving with."