"Absolutely amazing Carmel Marvel. My wife and I occasionally stop by here after church on Sundays and their team members have always been so kind and professional. We always get the Carmel marvel - it has some kind of hazelnut after taste that just makes our day haha. We love the fast service, and the employees all seem like they actually enjoy their job! I swear 50% of what makes something taste good is the attitude of the person serving it to you. Thanks for being exceptional Highland Heights Biggby! Keep up the great work!"

"This new location for BIGGBY is a drive threw or walk-up window only. The service was quick and the drinks were exactly what we expected! I always find BIGGBY drinks to be a bit too sweet but they always do a great job with service. Happy to support this location!"

"I love this BiggBy location! The coffee is always phenomenal & the girl in the window today was very friendly & seemed like she loved her job!"

"Spent like a minute explaining a simple order, apple waffle sand which, cheddar cheese. Went back and forth woth the employee like 5 times. Charge full sandwhich price, gave me just the buns and a slice of cheese. Left a tip becuse we pay up front. I would have go back to return it but there was a large line and i didn't have time."

"Absolute WORST Biggby I have ever encountered & will never ever ever be back. The entire staff is rude & not helpful but Anna is the worst of them all and should probably find a different job outside of customer service or retire. I was argued with and laughed at because I asked if I could get shots of espresso for my free BOGO item instead of a full drink if I bought a full drink at full price which I have done at ANY other Biggby no problem 500+ times before now at 12+ locations. I had to speak to the owner as well whom was not helpful herself and just kept blaming the TERRIBLE customer service on the store being somewhat new! Making me stay in the drive thru to give these excuses while cars are honking and people are yelling. I specifically asked for my drink sugar free and it is NOT. Anna starts to argue with me again saying I didn’t say sugar free when I know for a fact I did. Then some girl chimes in and says it was her fault that I did say sugar free and she made it incorrectly. So sure let’s keep blaming the customer for OUR MISTAKES. So better this is such a poor excuse for a business let alone Biggby. I will let everybody I know to never come to this location."