"Happy with my experience, there was a little miss communication but they made it right and everything workout. Still the best place to buy your coffee equipment."

"Waited 6 days with no update on my order. When I finally contacted them, they said the price I paid was wrong and I needed to pay more — but they never informed me earlier. After my reply, they completely stopped responding. Terrible communication and customer service."

"What used to be a great coffee equipment retailer, Prima Coffee has gotten too big for their britches. I have ordered my filters from this company for years and it was a shop you could call and always get a customer service rep on the line. It is obvious they have now outsourced their customer service like everyone else and it truly sucks! I called before placing my last order because I was moving and was concerned about getting my order before my USPS Change Of Address went into effect. The person on the other line said if I got my order in today they would ship it that same day. They did not. In fact it didn’t ship until 3 full days later and it collided with my Change Of Address and never arrived. So after many emails, Phone messages asking for a refund with no results I have given up. I WOULD NOT RECOMMEND THIS COMPANY BECAUSE OF POOR CUSTOMER SERVICE."

"Prima Coffee is a superb company with top-shelf coffee and equipment. They treated me like one of their best customers by giving me a tour of their company of which I was impressed by their creative, organized, and systematic approach to serving customers. Prima is "best-in-class" - my only choice moving forward!"

"Excellent customer service! I worked with them for about a week to pick out the items I needed for my first legitimate coffee brewing set up and they were so friendly and answered all my questions and concerns. I am beyond satisfied with the service and support from Prima and will be purchasing all of my coffee supplies from them from now on."