"I have been a long time French Press customer, but this morning was the worst experience I think I have ever had here. I am aware this location (French Press on Airline Hwy.) is very busy around rush hour traffic, but the waiting that had to be done this morning (almost 40 minutes) was absurd given the rather normal line in front of me (maybe 6 cars). When I pulled up to the order window, I was told to "please hold, we will be with you in a minute" which turned into 10 minutes of me sitting there. I finally ordered (or so I thought...) and was told to please pull forward. When I made my way to the window, a barista tried to hand me an iced latte (my order was a medium creme brulee la freeze) so I politely told the individual that the drink in their hand was not my order. It turns out no one took my order, so it was not in the system at all. I had to re-give them my order, and after waiting another 10-15 minutes, I was handed (what I thought) was my drink and drove away. I did not think to try my drink immediately because I was already fed up with waiting in line for 40 minutes, and I figured it had to be correct because I just gave the worker my order only a few minutes ago. After almost getting to my job, I take a sip--I asked for no whipped cream (there was whipped cream) and I ordered a creme brulee la freeze--there was no flavoring in my drink and it tasted BITTER, almost to the point where I could not drink it. I have never been one to complain about bad experiences, but this was just ridiculous. I do not think I will be back to this location, which makes me sad because I used to go here almost daily, and I hadn't had any major problems previously."

"Worst experience here. On 2.1.2025 @ 930 the person working was so rude and dismissive. The service was the absolute worst part of the experience. I ordered 4 items and they got one correct. They served me this burnt croissant, didn't give me the muffin I paid for, I ordered an ice coffee and it came hot. Again the worst part was when I had to go back in the get the muffin they acted like I was bothering them. If I could give 0 stars I would. This was the location on Airline by Rallys"

"Extremely courteous staff. When they're very busy, they're concentrating on their orders, but never are they rude. It's always clean. I live uptown and I chose to visit this location only."

"I love this place I really do. It’s my favorite local coffee chain. But today really just annoyed me. I went through the drive through, and stopped at the menu so the person could take my order. I waited and no one came. Then, I proceeded to sit in line for almost 15 minutes for the person in front of me to get their stuff. I pulled up to the window and she said “oh I don’t have your order” and I said “no one came to the speaker” and she didn’t apologize or say I can take it back here! No! She said “oh well we take orders back there”. I had to drive away before I started screaming."

"Went in for a white mocha, and it was flavorless. Asked for a remake, which they kindly did however it still tastes like water with a splash of coffee. Don’t think I’d return."