"Cozy cafe with a chill vibe. Would come here to study or just have a casual cup of coffee. I tried their tiramisu latte and it was really good."

"Very cozy and has lots of room to sit, great food and drinks also. The barista was also really nice and the atmosphere is amazing. Probably my favorite cafe around here now, I’d definitely recommend it even if you just need somewhere to hang out!"

"I would never leave negative reviews because I work in customer service myself. However, this experience at Café Nero in Andover, MA was very disappointing. We spent about $50 on breakfast and coffee and were sitting with our kids. A staff member with white hair and a white beard approached us and lectured us, saying our kids were being loud and that other customers were uncomfortable. In reality, there were no customers sitting near us except one gentleman, who was happy and even playing with our kids. The staff member made us feel like we were not welcome or considered customers at all, and the interaction strongly implied that we should leave. We didn’t argue or say anything—we simply decided to leave. This is not an appropriate way to treat customers, especially for a large company that relies on repeat business."

"Convenient location on the Main Street Andover with street parking available. Outdoor and indoor seating available but it’s often busy. Visited here for breakfast and pleasantly surprised by the variety of vegetarian, vegan options. Tried the vegan protein egg and cheese sandwich and it’s absolutely delicious. The flavor of the vegan protein was great combined with the egg and cheese on the bread is awesome. And another item egg and cheese on croissant was not bad. It would be better if they make it to order instead of just barely warming it up. Service was good and the staff were friendly."

"Extremely unprofessional staff and terrible customer service. This location is not welcoming to families at all. The attitude of the staff was rude, judgmental, and dismissive, making us feel completely unwelcome. A coffee shop should be a public, inclusive space — not a place where families feel uncomfortable or pushed out. The lack of patience, respect, and basic professionalism was shocking. I would not recommend this location to anyone with children. Very disappointing experience."