"Great tasting donuts and amazing staff! Catherine was incredibly sweet and welcoming, and her customer service really stood out. She was friendly, attentive, and made the whole experience even better. Definitely coming back!"

"I ordered a donut with a small drip coffee. The attendant threw the donut in the bag and it almost toppled over and fell off the counter. And then he was confused about how to make a drip coffee and stared at the machines for like a minute and said uhhh and then gave me a coffee that tasted like watery milk. And the donut was not that good and not made fresh there :( I spent like $7 ish in total and just felt scammed. I wanted to love blackbird doughnut but I’d rather go to Mikes 1000x over ** EDITED TO add I've had coffee with milk before - this coffee tasted very watered down. Either the calibration does not remove human error or is calibrated poorly. I am not sure why a trainee on their first day was left alone operating the shop. And it should be common sense to not throw the food into the bag. Sorry you cannot figure out how to run a business without degrading the quality and insulting your customers..."

"The friendliest bartista today on this Saturday , the 18th of January. This guy really loves his job and the establishment. So happy to get good vibes when ordering my coffee and donut. Prices are reasonable for quality gourmet and best donut recognition in Boston ma . Parking is difficult but manageable. Smaller location than most and doesn’t carry the full menu . Other than that everything is perfect ."

"I’ve been to Blackbird fairly regularly over the past 8 years, and I don’t think I’ve ever had a bad doughnut at any of their locations. The everything bagel doughnut is my ultimate favorite, and their cold brew is amazing."

"The donuts are so good!! I also got a matcha latte, it wasn't that strong, but it's not bad. The employee working was a little rude, but I read in other reviews that they do have some awesome employees. It's a walk-in place, it's a very small store so there is no seating."