"The cinnamon roll was delicious, the staff was nice, the views of Cambridge street are beautiful and everything was great… except for the matcha. It was bitter and I honestly didn’t like it, I think that the only thing they have to improve. From my friends who ordered coffee or hot chocolate the rest of the drinks were delicious. I’d come back!"

"Disappointing at best. We came at open, 8 am. We ordered a medium coffee & a medium iced vanilla latte, a cinnamon roll, a vanilla filled donut and a chocolate croissant to go. We sat and watched people that ordered after us come and go with their food. We didn’t even order anything that wasn’t prepared. After almost 15 minutes I went back up to the counter to wait. We received the iced coffee and two of the pastries. I had to ask for the black medium coffee and the cinnamon roll. Maybe bc I asked for it to go they didn’t heat the cinnamon roll, but they didn’t offer either. They didn’t provide any cutlery, we had to go back in and ask for it. The coffee was extremely bitter and acidic. We are not coffee snobs and frequent many coffee shops often but this was the worst coffee by far we’ve ever had. The cashier did apologize for the wait, but I’m confused why everything was so disorganized. There didn’t seem to be a system with the employees as to who was doing what. I also didn’t see a manager or a shift supervisor that was trying to delegate responsibilities to get the line moving faster. It was all very inefficient. I bought the FLOUR cookbook years ago and made many of her recipes so this was a very disappointing experience."

"Yeah so, I guess there’s hype around this place? I saw the five stars, when I arrived there was a line. I ordered the apple cinnamon pop tart and a chai latte. The wait was around 10 minutes (because they were busy). Ok, the longer you wait expectations grow accordingly. Finally got my order, sat outside. The chai was hot, the pop tart warm. It was okay, to be honest it felt like a flat less flaky apple turnover I could have had from Acme bakery in San Francisco back home…but very underwhelming. But at least the chai was good…until I hit the last few sips. Grit. Ewwh, who tastes crunchy grit at the end of a chai tea latte?! Disappointed, and as I write this review the food star just dropped one. Upside, they were at least dog friendly and had outdoor seating"

"We have appointment at MGH often where we stay at the Wyndham Hotel. It is SO convenient to go next door to Flour for a breakfast egg sandwich. If the line is long the kiosk works great for a short order."

"Wow! Silas at the counter was so helpful! I had many questions, and he answered them all with patience, a smile, and a comprehensive knowledge of the menu. Esteban was making our coffees as soon as we ordered them, and everything was perfect! We had 2 coffees, a hot chocolate, one avocado toast, a bowl of soup, a chicken tika masala sandwhich, and a slice of coffee cake. Visiting from out of town, but I wish I'd found it earlier and eaten a meal (or two) every day of my stay. A real gem of a place. NOT just pastry (though that's awesome), or coffee (but, man, tge quality of tgeir hot beverages), but a fantastic savory menu!"