"I’ve been coming here for a few months before church and I can’t say enough amazing things about every aspect of the experience… I avoided it for a while because I didn’t want to waste a trip into the city on “a chain” but while I always seek out Nero over Starbucks anyway, THIS Nero is a stand out and stand alone! The menu is amazing, the food is diverse and fresh, the service is friendly and consistent, and (this IS Newbury St) the price is actually low!! I can barely manage to spend $20 here, today I had a chocolate croissant, sparkling water, honey spice latte, and Florentine Benedict!! Please make a special trip to see this for yourself!!"

"Great place with a cozy atmosphere! The coffee was excellent and the sandwich was absolutely delicious. Highly recommend stopping by for a quick bite or a relaxing break."

"I have to share how much I love visiting Caffè Nero, particularly the location at 103 Newbury St, Back Bay. I used to work in Back Bay and frequented this specific Caffè Nero regularly, and it always stood out because of the fantastic service provided by the manager, Troy. Troy is truly remarkable. Despite often looking understandably tired and overworked, he never fails to greet me with a smile and a friendly hello. His dedication and positive attitude make every visit enjoyable. Troy, if you’re reading this, I want you to know that you’re doing an excellent job and your efforts do not go unnoticed. Thank you for consistently making my coffee runs a pleasant experience. I look forward to my next visit!"

"The coffee is pretty good and this location has decent sitting space with tables. The baked goods taste stale and the staff forgot milk for the coffee. I’d try other Nero locations. The iced coffee is good. There is whole milk, skim milk, and non-dairy substitutes."

"There are a few different locations in Boston and this was definitely one of the smaller ones. It was very crowded with a long line and only 2 people behind the counter. One was ringing up and the other was making the drinks. I ordered a Pistachio croissant with an iced Strawberry Vanilla Matcha Latte for carry out. The croissant was excellent but the latte had a bad aftertaste to it. It tasted like it had been made in equipment that had not been cleaned out from a previous drink. I had already started walking down the sidewalk when I realized the aftertaste so I didn't take it back and considered throwing it out. After ordering my food there were about 6 people waiting in front of me and not enough space. I ended up blocking the bathroom door and constantly had to move around, eventually sitting down to wait at an empty table. If I go to Nero again I will try another location to see if it is a bit bigger with a less crowded atmosphere."