"Trash. Order offline. I went in to the store… I understand it was packed but there was no order as to who got serviced so 4 people that came in after me got served. I spent 250 dollars online instead. The only acknowledgment I got from any worker was a female that walked up to me and asked if I was all set before a male in the back pointed to a different couple even though I was in there before said couple and the worker just about faced and pursued the other couple. This place is a joke. Get your pods off the website and don’t waste your time here. I spent 40 minutes waiting In the store and left empty handed… order offline and spend 5 minutes at most. I’m editing this because I hate companies that just responds with “oh thank you, we strive to be better and that’s not what we’re about” lol you guys suck. Your tall female worker with the dark curly hair has multiple complaints about her being rude. Look at the reviews… you guys aren’t addressing the problem so your generic statement means nothing. This dates back over a year. I recommend nobody shop here. Go online or get a different coffee/ espresso machine."

"Layla and Anitha were so patient and helpful in finding the perfect coffee machine for us. We got an amazing deal that included a great variety of coffee, and the whole experience was wonderful. We were able to try a few different Nespresso machines, learn how each one brews differently, and figure out which was the best fit for us. It was such a valuable experience, and I highly recommend visiting the store and trying it out yourself!"

"I've visited this location many times in the past with no qualms. Yesterday i stopped by to potentially purchase my first Nespresso Machine for my home. While waiting to be serviced I decided to purchase a Macha Hot Drink. The young Black woman with curly blonde hair prepared my drink. Afterwards mentioned there is no sugar. :-( Not only that the Macha was poorly made with chunks of Macha that was NOT mixed properly. I mentioned it to her and her response with an attitude was " Its Macha, thats what it taste like" I responded in disappointment of how she looked at me with an attitude as if I had no right to question her. Chunks of Macha came off my tounge into the napkin. I am seriously disgusted.. Do Better and train your employees to have respect as well as provide proper service to ALL customers."

"I rarely write reviews, but the experience my 7-year-old son and I had at the Nespresso Boutique in Boston deserves every bit of praise. While I was taking my time choosing my next coffee selection, my son, naturally, started to look incredibly bored and restless. Before I could even intervene, a wonderful member of the Nespresso team noticed him. They didn't just ignore it or offer a simple distraction—they actively and genuinely engaged with him. They came over with a smile, offered him some little candies, and truly cheered him up! It was such a small, kind gesture, but it completely turned his mood around and allowed me to finish my shopping without rushing. This level of attention and genuine care is what sets a business apart. I made a purchase that day—not just because Nespresso offers delicious, high-quality coffee (which they do), but because the customer service was the absolute best I have encountered anywhere recently. They proved that they value every person who walks through their doors, even the bored little ones. Huge thanks to the Boston team for making our visit so positive and memorable. We will certainly be back!"

"Dumbest point of sale model. Takes forever for concierge service, which staff struggle to manage, and the atmosphere in the store is chaotic. Today I waited 20 minutes for a two minute transaction. I always leave annoyed and wishing I had ordered for delivery."