"Unfortunately, my experience at Dottie’s didn’t go as smoothly as I had hoped. It seems the restaurant may be struggling with being understaffed, both in terms of waiters and cooks. The lines to order a simple cafe drink were quite long, and it took over an hour for our food to arrive, despite only ordering simple sandwiches and egg brunch plates. Other customers walked out frustrated because staff were taking too long to get to them with anything’ There was also an issue with the billing, as the charges didn’t match what we saw on the menu. After some back-and-forth, they did adjust the price to reflect the correct amount, but it was a bit frustrating. The food itself was decent, though nothing extraordinary. While Dottie’s appears to be the go-to place in downtown, they definitely need to improve their service to meet the expectations of the crowd they’re drawing in. It’s clear there’s potential, but right now, there are a few operational kinks to work out."

"This is the best cafe I’ve been to in years. The guy in the front was exceptional I dont usually leave reviews but the service was pronominal the young lady making the coffee was amazing. The best tasting coffee I’ve had in years hands down. The ambience and comfort was cozy and relaxing. Will be coming back. Great staff"

"Truly spectacular spot for breakfast and coffee. The atmosphere, staff, and biscuits are tied for my favorite things. The food is delicious and the ingredients are high quality. The atmosphere is warm and eclectic with interesting art to enjoy. The system for service is not intuitive for a first time customer. However the staff is really kind and explained everything. The self-serve coffee was mostly out when I went to get some. They had two kinds and the one I wanted ran out so I mixed it with another. When I came back a little later, both urns were out. Another customer was already saying something so I didn’t see the need to. Overall, Dottie’s is amazing and I highly recommend it. I would recommend going on the early side, as they get busy and be kind to the staff on busy days. They clearly work hard and are good to their customers."

"I usually don’t leave reviews like this, but I can’t stay silent about the way we were treated at this coffee shop. I visited with a group of close friends — seven of us in total, all international students and professionals. Some of us are senior software developers earning six-figure salaries, others serve in healthcare and involved in academic research. We had just returned from a vacation and stopped here for breakfast, expecting a peaceful and enjoyable experience. The food was good, and the ambiance seemed nice at first — but that all faded quickly because of how we were treated. From the moment we walked in, something felt off. While other customers were served properly, we were all given paper cups for our drinks, including my cappuccino. It may sound small, but when you see everyone else being treated with more care, it makes you wonder why you’re being singled out. We speak fluent English. We’ve all passed the TOEFL exam. We are respectful, educated individuals who simply wanted to enjoy a meal. But somehow, we were made to feel like outsiders — like we didn’t belong. When we asked politely why we were treated differently, there was no explanation. Just a quiet, awkward apology and $20 off our bill — as if that could make up for the hurt we felt. It may have been just breakfast for them, but for us, it became a painful reminder that no matter how hard we work, how accomplished we are, or how respectfully we carry ourselves, we can still be made to feel invisible. This experience left a bitter taste that no good food can wash away. I hope the management truly reflects on how they treat people. HUMANITY FILLS HEART, even if you fail to fill the stomach with tasty food. Please make a copy of paint board with this quote ,in the restaurant. Thank you. 🙏🏻"

"A coffee lounge with a vibe. In the heart of Pittsfield, MA is a vibing coffee lounge. Dottie's offers an inviting atmosphere with great food and coffee. The lounge has 3 rooms for seating. Upon arrival you pick your table with the number, grab a menu and order at the cashier where you will inform them of your table number and place your order. The first room offers some elevated window seating for some natural bright light and people watching. The second room has plenty of seats and typically where the performers play on the mini stage. The third room has more seating, bar seating, and bathrooms. Each room has its own unique design with art. The first room has the gift shop. They also have a large patio for outdoor seating and in some of that fresh mountain air The service in Dottie's is great. How it works is you pick a table and locate the number on the table, go to the cashier to tell them your table number and place your order for food and drinks (including coffee), the staff will deliver your items to the table. Everyone is so kind and helpful. I especially enjoyed Zuko. Zuko was helpful, consistently checking on the guest and ensuring everyone got their meal in a timely manner. Zuko is a great asset to Dotties. I've been to this location several times and my favorite food is the steel cut oats with a variety of toppings that include fresh fruit and nuts . I also enjoy the Burnham bagel it's an everything bagel with cream cheese, ripe tomatoes and red raw onions, perfection! I will also typically get a lavender latte or a Matcha latte with lavender. I'll definitely be back to enjoy some of their tasty menu items. Enjoy the ambience and hopefully get to see the radiant Zuko. Cheers 🥂"