"It's been a very long time since we went to friendlys. I must give a shout out to the very friendly staff there. As soon as you walk in it's a very pleasant atmosphere. We had breakfast for the first time in years and I must say it was great. The breakfast sandwich was good, the crispy home fried were good an tasty. The place was clean bright and comfortable. The prices were also not to high to make you not want to return. There menu has come up to date and there were many offerings to choose from. They also offer meal deals for two in the dinner menu and lunch. Keep up the great job. As a long time friendlys lover growing up in Springfield glad to see not all have closed down. Until next time continue the good work!!"

"From the moment we walked into Friendly’s, the atmosphere felt welcoming and comfortable, but what truly made the visit unforgettable was our waiter. He went above and beyond to make sure everything was perfect for us. Not only was he attentive and professional, but he also had such a genuine kindness about him that made us feel like more than just customers. He checked in at just the right times, never rushing us but always making sure we had everything we needed. His recommendations were spot on, and his positive attitude added so much warmth to our dining experience. It’s rare to find someone who not only takes pride in their job but also truly cares about the people they’re serving, and that’s exactly how he made us feel. The food was delicious, but honestly, it was his exceptional service that made this visit stand out above the rest. When you leave a restaurant not just full, but smiling because of how well you were treated, that says everything. We’ll absolutely be coming back to Friendly’s, and I hope we’re lucky enough to be served by him again."

"Friendly’s has always been one of my favorite restaurants growing up! We came in for lunch on a Monday so it was pretty quiet. We all really enjoyed the food and of course ice cream! I love how they have deals on Mondays and Tuesdays for the kids! Our waitress was friendly but there some food that came out wrong. Overall it was still a great experience and we will definitely be back!"

"I did delivery. I got a good size order for 1 person the time came and went my order was not delivered. I called the store they didn’t get the order. I was speaking to the manager, she said put the order back in and when you’re done wait a few minutes and call me and we’ll make sure it went through so that’s what we did. No it did not go through again so she said can you get your order and read it to me so I did it had gone through not there not them but through DoorDash God help me she said OK I’ll call DoorDash and I’ll straighten this out. Patricia and you will get your order. Sure enough a half an hour later a little over my order was at my house cooked. Perfect. I can’t tell you how grateful I am to this woman. She did what she promised to do. She followed through my order from the very beginning to the end and made sure I got my order it wasn’t always like this, but she nature and I’m very grateful. I like the management in this store at Boston Road Friendly’s."

"Friendlys still has great ice cream, but the clams in the clamboat platter, hardly have any clam in them, fries were so so, just average food at best,"