"I need to tell you how utterly disappointed i was in today'sservice. Ashley, in the midst of all the chaos and ridiculous drama, you actually managed to stay professional—something that clearly sets you apart from the rest. The colleagues around you? Completely passive aggressive, rude, and shockingly disrespectful. Their behavior was unacceptable and frankly appalling. And let me be perfectly clear—the whole situation this afternoon was a disaster. It should have been handled with decency and competence, but instead, it was a complete mess. The place was freezing cold, and then there was the outrageously long wait for food—over 30 minutes—with no apology, no explanation, nothing but utter neglect. That is not just inconvenient; it is downright disrespectful to anyone paying for service. I have been a businesswoman for over 16 years, and in corporate America for more than 27. I am a marketing guru who knows that genuine customer service and humility go a long way. Yet, what I experienced today was a disgrace. Despite all that, I want you to know I sincerely appreciate your professionalism amidst this chaos. Thank you for standing out in an otherwise unacceptable situation."

"Delicious breakfast sandwich, thick Texas toast that was perfectly grilled, came out pretty quick and reasonably priced. What else do you need to know?"