"Had my granddaughters with me was on my way to pick up my son at the dealership. He asked me to stop and get drinks. The lady at the counter was very awesome and patient with my four year-old granddaughter and the drinks were fantastic. I recommend everyone."

"Very awesome customer service, never a super long wait and the Drinks are delicious! Options are very diverse- and they can be overwhelming if you don't know much about Bubble tea. I will say, I wish they had the ability to Customize your drinks further (such as a Thai tea with brown sugar instead of regular sugar/tiger thai tea) and the prices are always different when I order the same thing. they are also out of tapioca more often than any other Boba shop I’ve been to. it’s gotten to the point where sometimes I have to call and ask before I walk in, if I didn’t I’d be waiting for about 20 minutes. Those are really my only two wishes with this place but I love it!"

"Chatime has a lot of menu options compared to other boba spots. Their customer service is far above the rest and it's so clean and taken cared of. Their drinks tastes amazing and it's a perfect hangout spots for the boys 😎😎"

"5 stars for quality of drinks 1-2 stars for my last 2 bad experiences. Last night, 2 hours before closing I went in and the floor was freshly mopped, no signs, the door to the back/ingredients/register area was open. I’d placed an order online and there was no one at the front. After a few minutes of waiting and not noticing me standing there, she comes up and I tell her I’ve placed an order online, she sees the stickers and starts working on the order. She had been moving the cleaning supplies, didn’t wash her hands, fingers inside cup and she handled them all and then scooped the ice in. I won’t be coming back. I’d taken a year long break from here after the last time: the girls had a baby on the counter, playing with it and grabbing its feet while they were making my order. Cleanliness doesn’t appear to be commonplace and I prefer people not handling feet or cleaning supplies and mops not making my drinks if they aren’t washing their hands first."

"The Boba at Chatime, Bel Air is always delicious! When me and my family go, we always end up getting two drinks per person. They have the best drinks here for any occasion! Would highly recommend for everybody! For starters, the food. Aside from Boba Tea, they have lot’s of food! Ranging from a variety of options. Their food is delicious, and you can tell they take their time making it. I love Chatime’s Boba Tea, and variety of food options on their menu! Secondly, the service. They always have a smile on their face and are willing to help you! They will wait as long as it takes you to decide your order, and get it ready within less than three minutes! Third, the atmosphere. Many people come here to get boba throughout the day. They are always so kind! I have gotten the door held open for me, and a compliment on my outfit!"