"The experience was very disappointing. The drink did not match the photo, while it was advertised with red bean on top, mine was clearly placed at the bottom. When I asked for a remake, the staff refused and claimed the red bean sank, which doesn’t make sense since it would float on ice. The staff’s attitude was also rude. Additionally, both the matcha float and matcha towel cake lacked matcha flavor and tasted way overly sweet. Since they placed red bean on the bottom, all I tasted on matcha float was red bean, the red bean was supposed to eaten with ice cream tho. For the portion size, the prices are unreasonably high. Very disappointing overall."

"My absolutely favorite place to grab all things matcha! The soft serves are insanely delicious! Soft creamy and just the right amount of sweetness! The matcha with red beans drink is another favorite!"

"Have loved visiting Kyo Matcha for various tasty treats over the years, and they consistently deliver quality all around! I also think their location, situated in cozy, charming Rockville Town Square, makes a huge upside difference for the experience, especially in summer, with the kids splash fountains (see pics)! Go out with the family and see for yourself! Cheers!"

"After shopping at Trader Joe's, I casually passed by this shop. As a matcha lover, I was immediately drawn to it. I've loved matcha for almost ten years now, and I've tried many different matcha products in China, Japan, Singapore, Malaysia, and Indonesia. This time, I ordered a Matcha Latte using the self-service ordering machine in the store. I originally wanted it hot, but unfortunately, the machine's screen was very unresponsive, so the order ended up being for a cold drink with less ice. I usually rarely give negative reviews because running a food and beverage business isn't easy. However, this matcha latte was extremely bland; I could only taste the iced milk. If I closed my eyes while drinking it, I wouldn't even think I was having a "matcha" drink . Maybe next time I pass by, I'll try a cake as others mentioned in the reviews, but I won't be trying any drinks again."

"We frequent here about once a week! Always great service. The consistency is what keeps us coming back. We usually just get the half/ half soft serve and whatever toppings we are the in the mood for. The beverages are okay I tried a few but nothing worth raving over."